Kyle MacLeod
Cantonment,FL
Summary
Dedicated professional with a proven track record of 5 years at Navy Federal Credit Union, consistently achieving 'Exceeds Expectations' on every performance review. Seeking a challenging role that leverages critical thinking abilities, attention to detail, and agile mindset. With a strong foundation in management and exceptional written and verbal communication skills, I am well-equipped to contribute effectively to a dynamic team and drive organizational success
Overview
5
5
years of professional experience
Work History
MST Team
Navy Federal Credit Union
06.2020 - Current
- Consistently achieved "Exceeds Expectations" in performance goals and PAR's each year.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance (Credits Only and Secured Cards).
- Assisted in organizing and overseeing assignments/strategies to drive operational excellence by providing continuous feed back to my supervisors.
- Trained Multiple New hires on MST process.
- Assisted in creation of Job Description for MST team and submitted to upper Management for approval.
- Assisted Compliance Team by offering to do Job Shadows and helping create MST Job Aid.
Delinquency Control Counselor III
Navy Federal Credit Union
08.2018 - 06.2020
- Consistently achieved "Exceeds Expectations" in performance goals and PAR's each year.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Researched accounts and completed due diligence to resolve collection problems.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Selected as Mentor to train new team members on policy, collection strategies, scripts, and company services.
- Assigned Special Task: Protected States, International Accounts, E-collects, and "Available Funds".
- Assisted in implementing procedures and policies to facilitate timely payments.
Education
- Business Management
Florida State University
Tallahassee, FLSkills
- Complex Problem-Solving and Critical Thinking
- Verbal and Written Communication
- Active Listening and Productive Feedback
- Team Building
- Proficient MS Excel, Word, and Office tools
- Process Optimization
- Organizational Skills
- Data Modeling
- Agile and Flexible
- Detail Oriented
- Knowledge of NFCU Policies and Systems
Timeline
MST Team
Navy Federal Credit Union
06.2020 - Current
Delinquency Control Counselor III
Navy Federal Credit Union
08.2018 - 06.2020
- Business Management
Florida State University
Similar Profiles
Jessica JacksonJessica Jackson
Member Service Representative at Navy Federal Credit UnionMember Service Representative at Navy Federal Credit Union
London ParkerLondon Parker
Fraud Prevention Specialist at Navy Federal Credit UnionFraud Prevention Specialist at Navy Federal Credit Union
Noah CarterNoah Carter
Member Service Representative II at Navy Federal Credit UnionMember Service Representative II at Navy Federal Credit Union
Zaharenia Jackie ManosZaharenia Jackie Manos
Member Service Representative at Navy Federal Credit UnionMember Service Representative at Navy Federal Credit Union
Lindsey MeadowsLindsey Meadows
Registered Dental Hygienist (Float) at Various ClinicsRegistered Dental Hygienist (Float) at Various Clinics