Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kyle Maglozno

Sunnyvale,CA

Summary

Proven Front Desk Agent with a track record of enhancing guest experiences at Aimbridge Hospitality. Excelled in problem-solving and hospitality services, boosting customer loyalty through exceptional service and personalized attention. Skilled in both computer applications and team supervision, adept at fostering positive guest relations and resolving issues swiftly.


Overview

2
2
years of professional experience

Work History

Front Desk Agent

Shashi Group, LLC
06.2024 - 11.2024
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Promoted hotel amenities and services to guests, enhancing their stay.
  • Trained new staff members in customer service techniques and hotel operations.

Front Desk Agent

Aimbridge Hospitality
12.2022 - 05.2024
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

Associate of Science - Nursing Education

Canada College
Redwood City, CA
06-2026

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Hospitality services
  • Time management
  • Listening skills
  • Team building
  • Computer skills
  • Team supervision

Languages

tagalog
Native or Bilingual

Timeline

Front Desk Agent

Shashi Group, LLC
06.2024 - 11.2024

Front Desk Agent

Aimbridge Hospitality
12.2022 - 05.2024

Associate of Science - Nursing Education

Canada College

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Kyle Maglozno