Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyle Maitland

Coeur D'Alene,ID

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

6
6
years of professional experience

Work History

Construction Laborer

Foundation Pros
09.2022 - 09.2023
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.

Temp Worker

People Ready Temp Agency
02.2021 - 05.2022
  • Handled customer inquiries courteously and professionally to enhance satisfaction.
  • Followed instructions and procedures to complete assigned tasks.

Advanced Technical Support Specialist

Inspiro (Formerly SPi CRM) - Head Office
11.2017 - 11.2018
  • Supported business development and sales leaders by educating end users on technical systems.
  • Managed equipment upgrades, programming adjustments and billing information for [Number] customers.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Generated reports to track performance and analyze trends.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.

Education

No Degree - Social Work

North Idaho College
Coeur D'alene, ID
08.2023

Skills

  • Customer Communication
  • Inbound Customer Calls
  • Payment Processing
  • Agent Support
  • Problem-Solving Skills
  • Account Maintenance
  • Answering Questions
  • Call Control Skills
  • Persuasive Communication Style

Timeline

Construction Laborer

Foundation Pros
09.2022 - 09.2023

Temp Worker

People Ready Temp Agency
02.2021 - 05.2022

Advanced Technical Support Specialist

Inspiro (Formerly SPi CRM) - Head Office
11.2017 - 11.2018

No Degree - Social Work

North Idaho College

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Kyle Maitland