Kyle Malayter

• Improved overall customer buying experience to safeguard dealership revenue.
• Liaised with vehicle sales representatives to review sales versus objectives, needs and growth opportunities and resolve customer complaints.
• Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
• Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
• Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
• Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
• Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborated with upper management to implement continuous improvements and exceed team goals.

Overhauled our POS system to make it more user friendly and more profitable.

Built a wine list that was worthy of Wine Spectators best of award of excellence every year.

Enhanced and nearly doubled our private dining room occupation and profitability.

Trained staff to be more knowledgeable of all products they were selling.

Took the restaurant from 6% profit margin to 13% profit margin.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

• Achieve Food and Beverage cost percentages within budget parameters
• Maintain physical inventory and orders
• Collaborated with executive Chef in menu creations/layouts and wine pairings
• Created cocktail and liquor lists to complement menu and restaurant theme
• Revamped P.O.S system to make it more profitable and easier for staff to manage
• Trained Staff on wine pairings, menu descriptions and general service points
• Organized special events and offsite catering
• Accurately prepared itemized checks and discretely handled payment complications
• Established service standards exceeding guest expectations to create diner loyalty

• Worked with senior management in creating a new small plate/tapas restaurant concept redefining our restaurant as one of the best in the area.
• Successful kitchen management by reducing food cost by 16% and labor cost by 10%.
• Responsible for training, supervising, and educating of all chefs and cooks at various levels of culinary education, including hiring and termination.
• Responsible for managing food cost, menu creation and pricing, ordering, and inventory.
• Maintained kitchen budget and responsible for all cost control.
• Taught, maintained, and reinforced proper food handling and safety techniques.