Kyle Mancini
Atlanta,GA
Summary
Results-driven Client Success Manager and Project Manager with a proven track record of leading cross-functional teams, driving customer satisfaction, and delivering strategic outcomes. Experienced in managing large-scale go-to-market initiatives, overseeing account relationships worth $10 million in ARR, and aligning engineering, product, and leadership teams to meet client expectations and organizational OKRs. Adept at fostering collaborative environments through on-site summits and innovative workshops, contributing to long-term business strategies and product innovation. Skilled in contract negotiations, enabling successful funding milestones, including Series A and Series B rounds. Recognized for strategic thinking, stakeholder engagement, and a commitment to achieving measurable results.
Overview
10
10
years of professional experience
Work History
Manager, Client Success
Avaneer Health
02.2024 - Current
- Directed the successful launch and management of Avaneer's first go-to-market product, ensuring alignment with customer timelines, expectations, and critical business funding milestones.
- Cultivated and managed strategic relationships with three major national payer and provider networks, driving $10 million in Annual Recurring Revenue (ARR).
- Aligned engineering, product, leadership, and client stakeholders to consistently meet client expectations and achieve company OKRs.
- Created and facilitated on-site "client-summits," fostering collaboration to brainstorm future innovative products and long-term business strategies.
- Played a pivotal role in contract negotiations and renewals, directly contributing to the achievement of Series A and Series B funding milestones.
Senior Project Manager
Avaneer Health
06.2022 - 02.2023
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Championed innovative approaches when faced with complex problems or opportunities requiring non-traditional thinking.
- Served as primary point-of-contact for strategic clients, ensuring timely resolution of issues and effective communication.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Project Manager
Avaneer Health
06.2022 - 02.2023
- Managed 10-20 successful project teams per year, realizing success through application of Agile and Kanban methodologies and exceptional leadership skills.
Technical Project Manager
Myndshft
02.2020 - 06.2022
Senior Application Analyst
Resurgens Orthopaedics
12.2017 - 02.2020
Senior Quality Analyst
athenaHealth
03.2015 - 12.2017
Education
Bachelor of Science - Computer Science
Georgia State University
Atlanta, GA2014
Skills
- Project Development
- Timely Project Completion
- Systems Implementations
- Operational Efficiency
- Client Interactions
- Client Rapport-Building
Timeline
Manager, Client Success
Avaneer Health
02.2024 - Current
Senior Project Manager
Avaneer Health
06.2022 - 02.2023
Project Manager
Avaneer Health
06.2022 - 02.2023
Technical Project Manager
Myndshft
02.2020 - 06.2022
Senior Application Analyst
Resurgens Orthopaedics
12.2017 - 02.2020
Senior Quality Analyst
athenaHealth
03.2015 - 12.2017
Bachelor of Science - Computer Science
Georgia State University
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