Kyle Mann
Roseville,CA
Overview
10
10
years of professional experience
Work History
Claims Specialist
Mercury Insurance
08.2021 - Current
- Followed up with customers and or attorneys on unresolved issues.
- Conducted full claim investigations and reported updates and legal actions.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Escalated files with significant indemnity exposure to various departments for further investigation.
- Maintained in upwards of 100 claims in my possession at any given time.
Customer Preservation Representative/Insurance Underwriter
Progressive Insurance
11.2017 - 08.2022
- Preserved current Progressive customers with billing and or policy issues that were causing them to considering leaving Progressive for another company
- Wrote new or transferred existing Auto, Motorcycle,Boat, RV and or Snowmobile policies from one state to a new state.
- Routinely met goals quarterly based on accounts saved and new accounts written.
Customer Service Representative
VSP
09.2012 - 02.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
Associate of Arts - Communications
Sierra College
Rocklin, CAHigh School Diploma -
Roseville High School
Roseville, CA06.2003
Skills
- Strong communication skills
- Ability to multitask
- Over 10 years of Customer Service experience
- Works well with others
- Settlement Determinations
- Policy Modifications and Updates
- Small Claims Payouts
Timeline
Claims Specialist
Mercury Insurance
08.2021 - Current
Customer Preservation Representative/Insurance Underwriter
Progressive Insurance
11.2017 - 08.2022
Customer Service Representative
VSP
09.2012 - 02.2017
Associate of Arts - Communications
Sierra College
High School Diploma -
Roseville High School
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