Ness Rose A Navarro
Mukilteo,WA
Summary
Experienced healthcare professional adept at managing patient admissions and ensuring smooth operational flow in medical settings. Strong focus on team collaboration and adaptability, with proven track record of meeting organizational goals. Skilled in patient communication, data entry, and problem-solving, consistently reliable in dynamic environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Public Safety Officer
University of Washington Medical Center-Northwest
12.2023 - Current
- Respond promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
- Assist in emergency situations, providing timely response and coordination with medical staff for patient safety.
- Maintain detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
- Enforce security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
ADMITTING REPRESENTATIVE
University of Washington
12.2019 - 12.2023
- Performed admitting or pre-admitting procedures upon arrival of patients
- This included inpatients, individuals who have hospital-based outpatient testing or outpatient procedures, patients in the Emergency Room, and patients for scheduled/unscheduled procedures and surgeries
- Ensured patients understand admission policies and procedures
- Implemented emergency procedures calmly, efficiently, and accurately
- Developed positive relationships with physicians, nurses, and other hospital staff, fostering effective communication across departments.
- Greeted all patients and visitors in a friendly, welcoming and professional manner
Front Desk
Jade Spring Wellness Center
10.2014 - 01.2021
- Performed front desk and patient processing systems
- Called insurance companies to verify insurance plans for patients
- Answered telephone calls and scheduled patients
- Collected payments from patients
- Maintained practice stats
Life Enrichment Assistant
Aegis Assisting Living
11.2012 - 06.2014
- Implemented activity programs as planned and assigned to meet the functional levels, needs and interests of each Resident
- Assisted Resident to and from activity programs and outings
- Maintained good report with family members and encourage family support in programs
- Recorded Resident’s attendance and participation in individual and group activities
- Provided input to the assessment and evaluation of Residents participation when requested
- Communicated Resident’s concerns and responses to interventions to immediate supervisor
- Supported Residents individual needs, and preferences, customary routines concerns and choices
- Assisted with escorting Residents to and from activities
- Concierge- customer service experience with cash handling and/or telephone receptionist tasks
- Customer service to residents, family members, handled multi phone line and transferring
Accounting Assistant
Financial Claims Inc.
08.2009 - 10.2009
- A/R- cash/check application to account, letters credit, billing
- A/P- Posting, voids checks, check preparation, NSF check, typing, 10-key touch, customer service, mail distribution, payroll for 25 employees, spreadsheets
Data Entry
ABC Legal Services
10.2007 - 07.2009
- Entered people’s info, plaintiff, defendants all data entry responsibilities, doing scanning, filing etc
CSR (Credit Dept.)
Ben Bridge Jewelry Inc.
01.2006 - 08.2006
- Primary responsibilities included but were not limited to: Responding to customer inquiries regarding their accounts, Account set-up and verification, filing, 10 key, MC, all the Credit Asst
- Processed credit applications, NSF and fraudulent checks, provided customer services by answering their questions about their credit accounts
- Maintained a file system for approved and declined applications, used 10 Key to balance the customers payments
- All Credit Department duties
Education
Graduate Diploma - Massage Therapy
01.2018
High school -
Las Pinas Municipal High School
01.2005
Skills
- Customer Service
- Communication
- Leadership
- Emergency Response
- Computer Literacy
- Accounting Software
- Report Writing
- De-escalation Strategies
- Security management
- First Aid
References
Jennifer Alf-Yasin, 206-773-2734, Supervisor UW-NW
Certification
- Mental and Dementia Certification
- CPR/First Aid Certification
- Licensed Massage Therapists
Timeline
Public Safety Officer
University of Washington Medical Center-Northwest
12.2023 - Current
ADMITTING REPRESENTATIVE
University of Washington
12.2019 - 12.2023
Front Desk
Jade Spring Wellness Center
10.2014 - 01.2021
Life Enrichment Assistant
Aegis Assisting Living
11.2012 - 06.2014
Accounting Assistant
Financial Claims Inc.
08.2009 - 10.2009
Data Entry
ABC Legal Services
10.2007 - 07.2009
CSR (Credit Dept.)
Ben Bridge Jewelry Inc.
01.2006 - 08.2006
- Mental and Dementia Certification
- CPR/First Aid Certification
- Licensed Massage Therapists
Graduate Diploma - Massage Therapy
High school -
Las Pinas Municipal High School
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