Restaurant and Food Services
Kyle Martin
Hayden,ID
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
Work History
General Manager
Firehouse Subs
02.2022 - 06.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Cook Shift Leader
Cracker Barrel
07.2021 - 02.2022
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Mentored kitchen staff to prepare each for demanding roles.
- Maintained well-organized mise en place to keep work consistent.
- Modernized work processes to reduce guest wait times and boost daily output.
- Maintained food safety and sanitation standards.
Manager of Operations
O' Malleys
05.2019 - 06.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Developed systems and procedures to improve operational quality and team efficiency.
- Trained new employees on proper protocols and customer service standards.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
No Degree -
GED
1000 W Garden Ave Skills
- Leadership
- Menu Planning
- Cost Management
- Staff Training
- Labor Cost Controls
- Order Supplies
- Customer Service
- Critical Thinking
- Full Service Restaurant Background
- Kitchen Equipment Operation
- Judgment and Decision-Making
- Complaint Resolution
- Staff Supervision
Timeline
General Manager
Firehouse Subs
02.2022 - 06.2023
Cook Shift Leader
Cracker Barrel
07.2021 - 02.2022
Manager of Operations
O' Malleys
05.2019 - 06.2021
No Degree -
GED
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