KYLE MARTIN
Mooresville,NC
Summary
Experienced IT Infrastructure Engineer with a proven track record in managing network infrastructure, supporting endpoint devices, and delivering advanced technical support. Skilled in troubleshooting complex technical issues, optimizing system performance, and providing exceptional user support across a variety of platforms. Known for a collaborative approach, strong problem-solving abilities, and a focus on secure, scalable IT solutions that enhance business productivity. Effective communicator with a commitment to driving operational efficiency and user satisfaction.
Overview
5
5
years of professional experience
Work History
IT Infrastructure Engineer
Piedmont HealthCare
Statesville, NC
07.2023 - Current
- Oversee the deployment, configuration, and management of IGEL thin clients, ensuring reliable and secure operations across the enterprise.
- Administer, configure and troubleshoot Cisco network devices, including routers, switches, and access points, ensuring optimal network performance and security.
- Provide Tier 3 support for complex IT incidents and service requests, diagnosing and resolving escalated technical issues efficiently.
- Collaborate with cross-functional teams to maintain and enhance network infrastructure, optimizing for scalability, reliability, and security.
- Monitor and support the infrastructure environment, ensuring uptime, system reliability, and adherence to service level agreements (SLAs).
- Lead infrastructure testing efforts, including planning, execution, and continuous improvement initiatives, to enhance system performance.
- Coordinate security efforts with the Information Security team, participating in incident response and disaster recovery planning.
- Develop and maintain detailed documentation of network configurations, device inventories, and operational procedures to ensure consistency and compliance with best practices
IT Operations Engineer II
Piedmont HealthCare
Statesville, NC
02.2022 - 07.2023
- Led training sessions for level 1 technicians, fostering a supportive learning environment that encouraged professional growth.
- Managed inventory levels of parts and supplies, ensuring adequate stock was available for prompt repair resolutions.
- Participated in regular workshops and conferences to stay current on advancements within the field of technology repair services.
- Reduced downtime by proactively identifying potential system flaws and implementing corrective measures.
- Excelled in user-facing roles by maintaining clear communication channels throughout the troubleshooting process.
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
IT Operations Engineer
Piedmont HealthCare
Statesville, NC
11.2020 - 02.2022
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Streamlined helpdesk processes for increased efficiency and improved response times.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided basic end-user troubleshooting and desktop support.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Information Technology Intern
Krispy Kreme Doughnut Corp.
Winston-Salem, NC
05.2019 - 08.2019
- Provided technical support and troubleshooting for software, hardware, and network systems across multiple departments.
- Installed, configured, and maintained software and hardware, ensuring all systems were up to date with patches and licenses.
- Assisted in network performance testing, workstation setup, and peripheral device troubleshooting.
- Collaborated with IT interns to enhance physical security measures, including employee badge updates.
- Supported corporate office setup by assembling new workspaces and providing onsite technical assistance.
Education
Bachelor of Science in Industrial Technology: Information and Computer Technology -
East Carolina University
Greenville, NC05.2020
Associate in Applied Science: Computer Technology Integration - Networking Specialty -
Wilkes Community College
Wilkesboro, NC08.2018
Skills
- IGEL thin client management
- Cisco network gear configuration and troubleshooting (routers, switches, firewalls)
- Windows Server and Microsoft Windows (all versions)
- Mac OS administration
- VMware virtualization
- Linux and Unix systems
- Router and switch configuration (Cisco IOS)
- Fiber optic and Ethernet cabling/termination
- Hardware and software installation
- Network performance testing and troubleshooting
- Strong communication and collaboration across IT and non-technical teams
- Leadership in cross-functional troubleshooting efforts
- Critical thinking and fast adaptation to emerging technologies
- Ability to work independently and in team environments
Organizations
- Boy Scouts of America, Member and Eagle Scout, 2001 - 2014
- SkillsUSA, Member and North Carolina State Vice President, 2011 - 2018
Coursework
- Red Hat Academy
- Cisco Networking
- Intrusion Detection
- Technical Writing
- Project Management
- Cost and Capital Project Analysis
Timeline
IT Infrastructure Engineer
Piedmont HealthCare
07.2023 - Current
IT Operations Engineer II
Piedmont HealthCare
02.2022 - 07.2023
IT Operations Engineer
Piedmont HealthCare
11.2020 - 02.2022
Information Technology Intern
Krispy Kreme Doughnut Corp.
05.2019 - 08.2019
Bachelor of Science in Industrial Technology: Information and Computer Technology -
East Carolina University
Associate in Applied Science: Computer Technology Integration - Networking Specialty -
Wilkes Community College