Kyle Matthews

Directed daily operations across procurement, warehousing, and logistics for a $50M revenue division.

• Improved order fulfillment rates by 31% by redesigning the warehouse layout and optimizing workflows.
• Reduced operating costs by 18% through renegotiation of vendor contracts and process automation.
• Launched a new KPI system to track performance metrics across 5 business units.
• Mentored and developed a team of 25+ operations personnel, increasing retention by 30%.
• Supported the implementation of Lean initiatives that reduced production cycle time by 35%.
• Played a key role in an ERP transition project, ensuring smooth adoption across supply chain teams.
• Analyzed performance data to identify bottlenecks, resulting in a 12% boost in efficiency.
• Coordinated with cross-functional departments to align business goals and streamline workflows.
• Built dashboards to monitor key supply chain metrics, improving decision-making processes.

Professional Experience

• Strategically lead all warehouse operations across inbound, storage, inventory control, outbound shipping, and reverse logistics, ensuring alignment with corporate supply chain and distribution objectives.
• Develop and implement operational plans, warehouse policies, and standard operating procedures (SOPs) to optimize facility efficiency, inventory accuracy, and customer satisfaction.
• Direct cross-functional coordination with procurement, logistics, transportation, and customer service teams to ensure seamless end-to-end supply chain execution.
• Lead, mentor, and develop a high-performing warehouse leadership team and frontline staff (supervisors, leads, associates) with a focus on talent development, succession planning, and employee engagement.
• Drive continuous improvement initiatives using Lean, Six Sigma, and 5S methodologies to enhance picking, packing, and shipping efficiencies, achieving KPIs for order accuracy, inventory turnover, and cycle times.
• Implement advanced Warehouse Management Systems (WMS) and automation solutions to increase operational visibility, improve inventory management, and support scalability.
• Oversee multimillion-dollar budgets, identifying and executing cost-saving strategies in labor, transportation, packaging, and facility operations without compromising service quality or safety.
• Ensure full compliance with OSHA, DOT, and corporate safety and environmental standards through regular audits, training programs, and proactive risk management strategies.
• Analyze key operational data, generate executive reports, and present findings and recommendations to senior leadership to support business intelligence, decision-making, and operational strategy shifts.
• Lead operational readiness for seasonal peaks, product launches, and new market expansions, developing contingency plans to mitigate risks and maintain fulfillment performance.
• Foster a safety-first culture, promoting operational excellence, accountability, and continuous learning at all levels of the warehouse organization.
• Collaborate on strategic initiatives such as network optimization projects, distribution footprint expansions, sustainability initiatives, and warehouse consolidation or relocation efforts.

Professional Experience

• Support daily operations including receiving shipments, inventory stocking, picking customer orders, and preparing shipments.
• Perform inventory counts and assist with cycle counts to maintain stock accuracy.
• Operate forklifts, pallet jacks, and other material handling equipment in compliance with safety standards.
• Assist in maintaining a clean and organized warehouse environment.
• Assisted in unloading deliveries, verifying shipment contents, and placing inventory in correct locations.
• Helped pick, pack, and prepare customer orders for shipment within required timeframes.
• Participated in monthly inventory audits and quality checks.
• Followed company safety procedures to reduce workplace accidents.

Professional Experience:

U.S. Army – Squad/Team Leader Bravo Company, 3rd Battalion, 21st Infantry Regiment (B Company, 3-21 IN) Fort Wainwright AK. From 2012-2016.

• Commanded a team/squad of 4–12 soldiers, responsible for combat readiness, operational execution, discipline, and professional development.
• Developed, rehearsed, and executed tactical operations for mounted and dismounted missions, including reconnaissance, security operations, urban combat, and convoy security.
• Maintained 100% accountability of over $30M in sensitive equipment, weapons systems, vehicles, and communications gear, ensuring operational readiness and zero losses.
• Led squad-level logistics operations including resupply, vehicle maintenance scheduling, and sustainment operations in austere environments.
• Conducted risk assessments, enforced safety protocols, and developed contingency plans to ensure mission success and force protection under dynamic conditions.
• Trained and mentored subordinate team leaders and soldiers, improving unit cohesion, tactical proficiency, and leadership development at all levels.
• Coordinated operations with adjacent squads/teams, support elements, and higher command, ensuring synchronized actions aligned with company and battalion mission objectives.
• Served as the critical link between ground-level tactical realities and higher operational intent, ensuring the commander’s guidance was effectively translated into squad/team/individual actions.
• Integrated with cross-functional elements to streamline operational logistics, enhancing mission support capabilities and sustaining operational tempo.
• Commanded tactical logistics movements of personnel and sensitive equipment, coordinating convoy operations, resupply missions, and last-mile delivery in high-risk environments.
• Developed and enforced SOPs that increased operational readiness, enhanced personnel safety, and streamlined operations.
• Managed the receipt, accountability, and redistribution of assets valued over $30M, applying disciplined logistics management to optimize operational throughput.
• Conducted operational analysis and after-action reviews to continuously improve operational efficiency and minimize resource losses.

1. Cart Collection & Parking Lot Maintenance

2. Store Cleanliness & Sanitation

3. Guest Interaction & Service

4. Cart & Equipment Inspection

5. Support Store Operations

6. Safety & Compliance