Kyle McCarthy
Virginia Beach,VA
Summary
OPERATIONS LEADERSHIP / PROGRAM MANAGEMENT Driven and passionate leader, boasting more than 11 years of collective military service and business success managing and coordinating projects and programs. As a military professional, coordinated assets valued in excess of $74M, essential to efficient operations, with high attention to detail and the highest levels of service excellence.
As a Self-directed Branch Manager with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
As a former restaurant service manager, provide leadership, training, and mentorship to more than 60 employees, inspiring top performance while coordinating monthly procurement of $30K in product for sustained operations and an exceptional guest experience. Demonstrated business success achieving operational objectives and collaborating with business partners in results-driven opportunities, in concert with the latest trends and a high level of customer focus. Now poised to leverage leadership skill and operational experience for the long-term viability of Your Organization.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
BRANCH MANAGER
Dollar Bank
11.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Submitted loan applications to underwriter for verification and recommendation.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Maintained internal audit procedures to validate and improve accuracy of financial reporting.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
SERVICE MANAGER
Bubba's 33
04.2021 - 11.2023
- Operational Oversight & Personnel Leadership: As Service Manager/Bar Manager, report directly to the owner and provide leadership, oversight, and training of more than 60 employees
- Procure $30K of monthly product, with certification by the state of Virginia to responsibly manage the service and consumption of alcoholic beverages, ensuring consistency of standards and beverage quality
- Coordinate customer service and comprehensive guest experience and oversee alcohol service and food safety
- Assist staff, as appropriate, to maintain operational integrity, perform weekly inventory of product, and partner with local vendors and the Alcoholic Beverage Control Authority
- Customer Service, Problem Solving & Operational Preparedness: Apply crisis management expertise to the coordination of events potentially affecting the wellbeing of guests and staff
- Employ extensive problem-solving skill and effective time management, coupled with strategic planning to optimize operational preparedness
- Manage customer wait times and restaurant flow to ensure speed and accuracy of service in a highly dynamic environment
- Improvise solutions with exceptional interpersonal skill and partner with community partners in lasting connections for immediate and long-range business initiatives
- Manage daily financials and variable expenses while spearheading preventative maintenance and managing labor, with high attention to revenue growth opportunities
- Selected Accomplishments & Results:
- Maintain secret shopper program, grading staff monthly at random concerning individual and collective performance and submit results and ratings to leadership and stakeholders
- Prepared and executed 11 internal health inspections in collaboration with product coaches.
AVIATION ORDNANCE QUALITY ASSURANCE/SAFETY OBSERVER
U.S. Navy
04.2013 - 04.2021
- Geographically Separated Program Leadership & Customer Service: Led and supervised 45-person team responsible for comprehensive safety, quality, performance, and customer experience
- Managed daily requirements and coordinated with leadership to ensure awareness and 100% execution of organizational goals and objectives
- And provided daily production updates to senior leaders in accordance with policies and procedures
- Enforced Quality Assurance, providing assets for essential regional training in support of 21 regional entities and 10 subordinate units
- Oversaw receipt/issue of 605 tons of operational assets and equipment valued at $74M with high attention to detail
- Strategic Program Planning & Process Improvement: Collaborated with senior leadership in strategic program planning and forecasting to meet and exceed operational expectations
- Led production meetings with crew leaders to strategize and manage daily production schedules and requirements, ensuring adherence to timelines
- Proactively engaged with site and regional leadership to implement innovative programs and services while continually identifying opportunities for improvement
- Drove process improvements and implemented best practices geared toward streamlining processes and procedures for efficiency and effectiveness
- Multi-agency Liaison & Program Implementation: As subject matter expert, provided guidance on best practices while maintaining optimal service levels to global customers and functioned as liaison between naval departments and divisions, ensuring operational efficiency
- Received, inspected, inventoried, packaged, stored, handled, maintained, tested, assembled, and loaded weapons and related assets, processing assets for shipment as appropriate
- Configured, tested, and maintained assets and material handling equipment and performed preventative maintenance in alignment with program schedules
- Performance Management & Personnel Training: Appraised performance, resolved problems, and provided positive feedback while maintaining morale, building teamwork, and promoting unit cohesion through innovative thinking
- Addressed staffing needs, and mentored, trained, and developed team members with the goal of career progression and improved organizational performance
- Applied performance metrics and processed improvements to on-the-job training requirements and guidance throughout initial training and development
- Product Inventory, Accounting & Regulatory Compliance: Managed product inventories through accounting and tracking systems to ensure inventory accuracy and accountability of ammunition assets
- Employed tracking spreadsheet and reporting functions to manage and maintain support equipment
- Provided valuable recommendations relevant to best practices, ensuring compliance with current standard operating procedures and regulations
- Updated leadership on program status and produced reports/data to enable decision-making process
- Selected Accomplishments & Results:
- Led operational initiatives ensuring quality product, saving time, money, and organizational embarrassment
- Achieved Quality Assurance/Safety Observer certification, the highest qualification possible; one of 7 qualified of 60 personnel
- Coordinated qualification and certification programs in compliance with naval guidance
- Recommended and conducted daily preventative pre- and post-operational inspections on vehicles and equipment, preventing equipment failure, ordnance damage, and personnel injury, saving time and resources
- Consistently secured promotions ahead of schedule and beyond that of highly qualified peers since 2015.
MANAGER/BARTENDER/SERVER
Texas Roadhouse
01.2010 - 03.2017
- Exceptional Customer Service & Program Leadership: Provided exceptional customer service through customer-first initiatives garnering frequent improvement to customer satisfaction rating, increasing consistent guest compliments and management recognition
- Established and executed impeccable work ethic in effective management, maintenance, mentorship, and training of personnel in comprehensive positional requirements
- Developed and applied teamwork, leadership, and management skill to a dedicated staff consisting of 28 disciplined employees
- Developed and employed critical thinking skills, coupled with dynamic ability to multi-task efficiently in highly stressful and fast-paced conditions while navigating comprehensive operational and administrative requirements.
Skills
- Training and Development
- Organizational Leadership
- Business Management
- Microsoft Office Suite
- Oral and Written Communication
- Sales & Growth Initiatives Through Company Marketing Strategies
- Team Building
- Personnel Development
- Program Management & Oversight
- Quality Assurance
- Collaborative Program Planning
- Process Improvement
- Asset Management
- Performance Appraisal
Accomplishments
NMLS Certified
Notary Public
Certification
- NMLS Certified
- ServSafe Certification for food safety compliance with national and local health codes and regulations.
- ABC MART(Managers' Alcohol Responsibility Training) Certification for compliance with state mandated regulations for the sale and consumption of all alcoholic beverages for establishments possessing an 'on premise Liquor/Beer/Wine License.'
Timeline
BRANCH MANAGER
Dollar Bank
11.2023 - Current
SERVICE MANAGER
Bubba's 33
04.2021 - 11.2023
AVIATION ORDNANCE QUALITY ASSURANCE/SAFETY OBSERVER
U.S. Navy
04.2013 - 04.2021
MANAGER/BARTENDER/SERVER
Texas Roadhouse
01.2010 - 03.2017
High School Diploma
Grassfield High School
Education
High School Diploma
Grassfield High School
Chesapeake, VA06.2012
Clearance
Current Secret clearance
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