Kyle McClellan
Toronto,Ontario
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
10
years of professional experience
Work History
Sr. Front Desk Hospitality Agent
Sonder
- Current
- Operated and maintained multiple hotel and multi-family properties throughout the city
- Consistently provided excellent service to all guests and ensured high guest satisfaction standards are met
- Led initiatives focused on improving both guest experiences and property efficiency
- Piloted the rollout of Verdant Smart Thermostat system at our flagship property providing significant energy savings
- Assisted in the onboarding of multiple new properties
- Experience with Salesforce communicating with guests via calls, messaging and email
- Actively participated in property management and general maintenance work at all properties.
Store Manager
Lids
08.2013
- Provided optimal customer service to all customers on a daily basis
- Led and trained staff members in sales, customer service, and on the job responsibilities
- Responsible for timely opening and closing of the store
- Created schedules for all staff members in order to maximize store efficiency
- Responsible for setting, and exceeding, numerous budgets and key performance metrics
- Supported other stores in the district by: covering shifts, training staff, organizing and sorting paperwork, and retail merchandising
- Conducted weekly counts of store inventory.
Back of House staff/Take out
Paddington's Pump Restaurant
10.2014 - 01.2020
- Precise preparation of various food items for customer orders
- Received and prepared takeout orders in an efficient timely manner
- Obtained and organized stock throughout the week
- Maintained cleanliness and promoted a positive work environment
- Trained new hires in back of house procedures including but not limited to prep, dishes and stock as well as new take out staff.
English Teacher
Lasalle School, Bangkok
11.2018 - 04.2019
- Instructed middle school and high school students as part of their Intensive English Program
- Focused on speaking, phonics, phonemic awareness, and vocabulary
- Utilized various teaching methods such as engaging games, interactive videos, power points, and collaboration
- Developed original lesson plans and curriculum for all students, focusing on weekly themes
- Trained Thai staff in order to improve English conversational skills.
Education
Tourism Management And Travel Industry Services -
Humber College
Toronto, Ontario06.2012
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Front Desk Operations
- Property Management Systems
- Staff Training and Development
Timeline
English Teacher
Lasalle School, Bangkok
11.2018 - 04.2019
Back of House staff/Take out
Paddington's Pump Restaurant
10.2014 - 01.2020
Store Manager
Lids
08.2013
Sr. Front Desk Hospitality Agent
Sonder
- Current
Tourism Management And Travel Industry Services -
Humber College
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