Kyle McGauley
Jackson
Summary
Dynamic professional with extensive experience at Flagstar Bank, excelling in training and development while enhancing client relationships. Proven ability in problem resolution and inventory management, delivering tailored solutions that drive success. Recognized for creating engaging training programs and optimizing processes to elevate customer satisfaction and operational efficiency.
Overview
19
19
years of professional experience
Work History
Trainer II
Flagstar Bank
Jackson
08.2021 - 02.2023
- As a Trainer II at Flagstar Bank, I delivered comprehensive training programs to new and existing employees, ensuring they were equipped with the knowledge and skills required to excel in their roles.
- I collaborated with department heads to identify training needs, develop training materials, and facilitate engaging and informative training sessions.
- Additionally, I assessed training effectiveness and provided feedback to management to continuously enhance the training curriculum.
- Delivered comprehensive training programs to new and existing employees.
- Collaborated with department heads to identify training needs and develop training materials.
- Facilitated engaging and informative training sessions.
- Assessed training effectiveness and provided feedback to enhance the training curriculum.
Solutions Specialist
Flagstar Bank
Jackson
12.2018 - 07.2021
- As a Solutions Specialist at Flagstar Bank, I provided expert guidance to clients, addressing their financial needs and offering tailored solutions to help them achieve their financial goals.
- I built and maintained strong client relationships, conducting thorough financial assessments and recommending appropriate products and services.
- Additionally, I collaborated with cross-functional teams to streamline processes, resolve complex issues, and ensure a seamless client experience.
- Provided expert guidance to clients, addressing their financial needs and offering tailored solutions.
- Built and maintained strong client relationships, conducting thorough financial assessments.
- Collaborated with cross-functional teams to streamline processes and resolve complex issues.
- Ensured a seamless client experience by recommending appropriate products and services.
Merchandise Manager
Five Below
Jackson
11.2016 - 12.2018
- As a Merchandise Manager at Five Below, I oversaw the planning, organization, and execution of merchandise presentation and sales strategies.
- I led a team of associates, providing guidance and support to optimize store performance and enhance the customer shopping experience.
- Additionally, I conducted regular inventory assessments, implemented visual merchandising directives, and analyzed sales data to make informed business decisions.
- Oversaw the planning, organization, and execution of merchandise presentation and sales strategies.
- Provided guidance and support to optimize store performance and enhance the customer shopping experience.
- Conducted regular inventory assessments and implemented visual merchandising directives.
- Analyzed sales data to make informed business decisions.
Lead Wireless Sales Consultant
Cellular and More
Jackson
09.2012 - 10.2016
- Assisted customers in selecting wireless products and plans.
- Educated customers on device features and usage.
- Demonstrated and sold mobile devices to guests, showcasing the latest product features and capabilities.
- Engaged customers through social media channels to promote special offers or discounts available at the store.
- Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
Housekeeping/Point of Sale Supervisor
Kohl's
Jackson
07.2007 - 11.2014
- Supervised daily operations of point-of-sale systems and transactions.
- Resolved customer inquiries and complaints effectively and professionally.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Conducted regular audits of cash drawers and sales reports for accuracy.
- Collaborated with management to enhance overall store performance and efficiency.
- Maintained cleanliness of checkout area and assisted customers as needed.
Utility Worker
Meijer
Jackson
06.2004 - 07.2007
- Collected shopping carts from parking areas and returned them to designated locations.
- Provided assistance with loading purchased items into customer vehicles.
- Maintained cleanliness of store premises including floors, walls, restrooms, and parking lot areas.
- Greeted customers and answered questions about merchandise, services, and store policies.
- Assisted customers in locating desired items throughout the store.
Education
Diploma -
The da Vinci Institute
06.2008
Baker College -
Skills
- Customer service
- Time management
- Training and development
- Inventory management
- Visual merchandising
- Multitasking
- Problem resolution
Timeline
Trainer II
Flagstar Bank
08.2021 - 02.2023
Solutions Specialist
Flagstar Bank
12.2018 - 07.2021
Merchandise Manager
Five Below
11.2016 - 12.2018
Lead Wireless Sales Consultant
Cellular and More
09.2012 - 10.2016
Housekeeping/Point of Sale Supervisor
Kohl's
07.2007 - 11.2014
Utility Worker
Meijer
06.2004 - 07.2007
Diploma -
The da Vinci Institute
Baker College -
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