Kyle McLaughlin
Palmer,AK
Summary
Skilled leader with over 23 years of project, personnel, program management, administration, and logistics experience. Excels in dynamic, fast-paced, and challenging environments, while completing simultaneous projects utilizing time management and attention to detail. Energetic, hardworking, team oriented leader with a proven track record of reliability. Maintains proper procedural guidelines while also ensuring a high quality of consistent service with optimum efficiency.
Overview
20
20
years of professional experience
Work History
Operations Manager
Alaska Water LLC
Chugiak, AK
04.2024 - Current
- Developed and implemented operational procedures to ensure quality standards are met in accordance with USDA and OSHA guidelines.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Site Manager
Sudzy Salmon Car Wash
Palmer, AK
09.2023 - 04.2024
- Increased membership sales by 50% within the first two months of being in position.
- Train employees and review performance to provide ongoing feedback and coaching to drive improvement.
- Resolve customer inquiries and complaints requiring management-level escalation.
- Plan and lead team meetings to review business results and communicate new and ongoing priorities.
- Complete thorough opening, closing and shift change functions to maintain operational standards each day.
- Receive, process, and track payments and sales trends to recognize processing errors, which are corrected and reported to upper management.
First-Line and Operations Supervisor
US Army
Fort Wainwright, AK
06.2021 - 10.2023
- Built and maintained relationships with executives, staff, supervisors, personnel supervisors, supply managers, and operations officers, and trainers to facilitate training and development across an organization of 4500 personnel.
- Provided daily status updates to leadership via written and verbal communication to discuss and address operational issues or concerns developing and refining operating standards, policy, and procedures.
- Attended meetings and planning conferences to discuss operations and training to build relationships outside of the organization further contributing to their successful completion.
First Sergeant
US Army
Fort Wainwright, AK
09.2018 - 06.2021
- Led an organization of 256 personnel for a period of 28 months with the focus of improving maintenance procedures and supply and logistics discipline, improving the organizational readiness rate by 45 percent.
- Developed, planned, and coordinated physically and mentally demanding training events for 200 junior leaders in order to prepare them for the next level of leadership.
- Attended meetings and planning conferences to discuss operations and training to build relationships outside of the organization further contributing to their successful completion.
Senior Maintenance Supervisor
US Army
Fort Wainwright, AK
08.2017 - 09.2018
- Managed 275 mechanics and support personnel maintaining a 93% operational readiness rate.
- Managed the logistical process by working with multiple venders in order to support an organization of 835 personnel with fuel, food, water, ammunition and maintenance support.
- Tracked and sourced repair items throughout the Army inventory for quickest arrival to ensure maintenance readiness was not delayed.
Maintenance and Personnel Manager
US Army
Fort Bliss, TX
09.2014 - 08.2017
- Provided daily status updates to leadership via written and verbal communication to discuss and address maintenance issues or concerns for operational fleet.
- Developed a battery maintenance program to save the Army over $3 million in first year of implementation.
Maintenance and Personnel Manager
US Army
Joint Base Lewis McCord, WA
06.2009 - 09.2014
- Selected and trained soldiers for personal security detail during deployment.
- Chosen by Army leadership to serve as mentor for training of the Afghan Army.
Recruiter
US Army
Phoenix, AZ
05.2005 - 05.2009
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Identified best practices for recruiting process improvement.
- Referred suitable candidates to relevant career fields for additional assessment.
- Advised upper leadership on organizing, preparing or implementing recruiting or retention programs.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Built relationships with universities, colleges, alumni associations.
- Worked with local leadership in schools and Veterans' of Foreign Wars to develop comprehensive recruitment strategies for long-term implementation.
Education
High School Diploma -
Powell County High School
Deer Lodge, MT07-2002
American Public University System
Charles Town, WVSkills
- Process Improvement
- Site Inspection, Management, and Safety
- Procedures Development
- Resource Allocation
- Asset and Inventory Management
- OSHA Compliance and Safety Requirements
- Budgeting and Cost Savings
- Regulatory Compliance
- Project Management
- Multitasking and Organization
- Quality and Safety Procedures and Assurance
- Staff Evaluation and Management
- Team Leadership
- Customer Relationship Management
Accomplishments
Bronze Star Medal, Meritorious Service Medal, Army Commendation Medal x11, Meritorious Unit Citation, Army Good Conduct Medal x7, National Defense Service Medal, Afghanistan Campaign Medal x3, Iraq Campaign Medal x2, Inherent Resolve Campaign Medal, Global War on Terrorism Service/Expedition Medal, Armed Forces Service Medal, Military Outstanding Volunteer Service Medal, Army Service Medal, Overseas Ribbon x4, NATO Medal, Combat Action Badge, Gold Recruiter Badge with 3 Sapphires, Samuel Sharpe Award, and The Order of Saint Maurice
Training
- Master Leader Course, Distance Learning Model, 4/2019 – 6/2019
- Personnel Supervisor and Operations Officer Course (Company Commanders and First Sergeants Course) Fort Wainwright, AK, 10/15/2018 – 10/19/2018
- Senior-level Leadership, Technical, and Management Course, Fort Lee, VA, 2/1/2015 – 3/1/2015
- Advanced Leadership and Management Development Course, Fort Lee, VA, 2/2011 – 4/2011
- US Army Recruiting School, Fort Jackson, SC, 2/2006–4/2006
- Basic Leadership Development Course, Fort Benning, GA, 8/1/2005 – 8/21/2005
- Power Generation Equipment Repair, Fort Knox, KY, 06/13/2002 – 11/26/2002
References
References available upon request.
Timeline
Operations Manager
Alaska Water LLC
04.2024 - Current
Site Manager
Sudzy Salmon Car Wash
09.2023 - 04.2024
First-Line and Operations Supervisor
US Army
06.2021 - 10.2023
First Sergeant
US Army
09.2018 - 06.2021
Senior Maintenance Supervisor
US Army
08.2017 - 09.2018
Maintenance and Personnel Manager
US Army
09.2014 - 08.2017
Maintenance and Personnel Manager
US Army
06.2009 - 09.2014
Recruiter
US Army
05.2005 - 05.2009
High School Diploma -
Powell County High School
American Public University System
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