Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
Generic

Kyle McManaway

Garner,NC

Summary

Dynamic professional with a proven track record in operational support and continuous improvement, demonstrated at Amazon and in military service. Excelled in emergency medical treatment and problem-solving, enhancing efficiency and safety. Skilled in management support and performance monitoring, achieving significant operational enhancements.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Process Assistant

Amazon
08.2020 - Current
  • Conducted training and change management processes to improve operations.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Prioritized initiatives to increase success rates of strategic projects.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Performed research to collect and record industry data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Sales Associate

Kohls Department Store
09.2018 - 02.2019
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Built relationships with customers to encourage repeat business.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Wrapped, boxed and weighed bakery department products.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Warehouse Technician

Revlon
07.2017 - 04.2018
  • Organized warehouse storage areas to facilitate efficient receiving and shipping of products.
  • Prepared bills of lading, work orders and shipping orders to appropriately route materials.
  • Pulled and packed shipments to prepare for UPS, FedEx and freight pickup.
  • Recorded and reported shortages and damages and inspected product condition to verify accuracy of received inventory.
  • Checked packages and merchandise for damage and notified vendors.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Used forklifts and pallet jacks to relocate products.
  • Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Sorted and delivered materials to different work areas and staff.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Processed required paperwork to expedite handling of shipped and received goods.

Combat Medic (68W)

Army
02.2016 - 04.2017
  • Worked as crisis team member and clearly communicated with other health care members to best care for patients with diverse military wounds.
  • Developed and deployed triage skills and delivered optimal emergency care in combat environments.
  • Recognized and treated medical conditions with proven techniques, equipment, and knowledge of medical and military protocols.
  • Acted as team leader and took responsibility for scene and unit management to maximize integrated support of patients.
  • Perfected careful handling, lifting and moving of patients from point of incident to stretcher, ambulance or helicopter.
  • Completed patient care reports and checklists of daily duties per established military practices, guidelines, and regulations.
  • Assessed needs and conditions of assigned patients and gathered critical patient health information.
  • Demonstrated knowledge of pharmacological agents and safely administered medications in stressful field settings.
  • Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
  • Administered first-aid treatment to reduce pain and minimize risk of complications.
  • Provided CPR and used automated external defibrillators (AEDs) to revive patients in cardiac arrest.
  • Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
  • Monitored patients' vital signs to assess condition and identify necessary medical interventions.
  • Placed patients on backboards or stretchers to safely load into ambulance.
  • Communicated patient information and updates to hospital staff for smooth transition.
  • Inspected equipment and resolved deficiencies prior to in-service operations.
  • Documented patient information, medical interventions and patient outcomes for accurate record-keeping.
  • Conducted end-of-shift cleaning, sanitation and resupply of equipment to promote organized, sanitary workstation.
  • Took patient health histories and asked questions to determine cause of illness or injury.

Education

High School Diploma -

Garner Magnet High School
Garner, NC
06-2015

Skills

  • Management support
  • Attendance tracking
  • Safety management
  • Assignment delegation
  • Performance monitoring
  • Trend tracking
  • Data entry
  • SLA accomplishment
  • Metrics tracking
  • Operational support
  • Continuous improvement
  • Emergency medical treatment
  • Problem-solving abilities
  • CPR certified
  • Basic life support

Accomplishments

  • Supervised team staff members with no manager present on the floor.
  • Achieve by reactive handling completing tracking and delegation of reactive units with accuracy and efficiency.
  • Collaborated with team of 3 in the development of FHN's Problem Solve acceleration.
  • Used Microsoft Excel to develop metric tracking spreadsheets.
  • Supervised team of 3 staff members in Inbound Support Services for 3 years as Point of Contact.

Affiliations

  • Warriors RDU1

Certification

  • National Registry of Emergency Medical Technicians (NREMT) Certification - National Registry of Emergency Medical Technicians.
  • Cardio Pulmonary Resuscitation (CPR) - American Red Cross or American Heart Association.
  • Hazardous Materials Awareness and Operations Level Training – Department of Homeland Security, FEMA, or accredited entities.
  • Basic Life Support (BLS) for Healthcare Providers - American Heart Association.

Languages

English
Native or Bilingual

Timeline

Process Assistant

Amazon
08.2020 - Current

Sales Associate

Kohls Department Store
09.2018 - 02.2019

Warehouse Technician

Revlon
07.2017 - 04.2018

Combat Medic (68W)

Army
02.2016 - 04.2017

High School Diploma -

Garner Magnet High School

Similar Profiles

CREATE PROFILE
Kyle McManaway