Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Kyle McManners

Verona,WI

Summary

My experience and training from notable customer-service organizations combined with excellent communication skills and an outgoing personality provide the backbone for creating a positive work environment with productive results.

  • History of advancement and enthusiasm to take on added responsibilities to meet team goals.
  • Desire, willingness and ability to learn new skills.
  • Organized, dependable, and successful at managing multiple priorities with a positive attitude.

Overview

15
years of professional experience
3
Certificate

Work History

Nations Lending Corporation

Mortgage Loan Officer
11.2021 - Current

Job overview

  • Responsible for origination of all Mortgage Loan Products and onboarding of new mortgage brand in Wisconsin.
  • Implemented sales communication strategies that established relationships with industry partners.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Strategized and developed video content for website and social media publications.
  • Researched and integrated new strategies to expand business operations and grow customer base.

UW Credit Union

Mortgage Loan Officer
01.2019 - 10.2021

Job overview

  • Successfully funded over 400 loans for over $100,000,000.
  • Tested, onboarded and trained all MLOs on new sales software (Blend, March-July 2019).
  • Reviewed loan files and updated to match current standards.
  • Converted phone and in-person interviews with clients to understand full financial picture, answer questions in simple terms, and find correct solutions for each specific situation.
  • Navigated different product offerings, including Fannie Mae Conventional, FHA, VA, WHEDA, and Adjustable Rate loans.
  • Worked with underwriters and all invested parties to fix application problems and resolve issues.
  • Assisted in training of multiple new MLOs.
  • Developed and maintained partner relationships with multiple realtors, insurance agents and title companies.

UW Credit Union

Mortgage Processor
11.2017 - 01.2019

Job overview

  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process, resulting in funding over 180 loans for over $45 million.
  • Communicated with all invested parties concerning progress of "no surprise" loan file.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Evaluated approvals against established bank and government lending standards.
  • Trained two new Mortgage Processors in role.

UW Credit Union

Mortgage Specialist
05.2016 - 11.2017

Job overview

  • Originated and processed UW Credit Union’s Rapid Refinance mortgage, closing over 250 loans for more than $33,000,000.
  • Created and updated new member process for entire mortgage department.
  • Evaluated pay stubs, credit history, tax information and bank statements to determine feasibility of granting loans.
  • Attracted new mortgage loan applications by developing relationships within community.
  • Proactively identified solutions for customers experiencing credit issues.
  • Trained two new Mortgage Specialists in role.
  • Created, implemented and presented Closing Instructions Presentation to entire Retail Division.

UW Credit Union

Financial Specialist
11.2010 - 05.2016

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted members with setting up or closing accounts, completing loan applications and signing up for new services.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Initiated conversations with clients to uncover financial needs, cross-sell products and services and make referrals to business partners to meet sales goals.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Achieved consistent recognition as top sales performer, closing more than $2 million in consumer loans (auto loans, credit cards, HELOCs, personal loans) annually.
  • Personally oversaw training and development of multiple new Financial Specialists across entire organization.

UW Credit Union

Teller
10.2009 - 11.2010

Job overview

  • Greeted and welcomed members with courteous and professional approach to drive prompt, accurate and efficient transactions.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Trained and mentored new tellers in processes and procedures for financial institution, answering questions and providing guidance.
  • Trained all Retail Tellers, Financial Specialists, and Retail Management on new software system, Teller Image Capture, from March through June 2010.

The Public Interest Network

Campus Organizer, Canvass Director
11.2008 - 09.2009

Job overview

  • Assisted in recruiting, hiring and training of team members and volunteers, organizing over 40 student interns.
  • Spoke at public events, evangelizing for organizational goals and interests across University of Arizona campuses.
  • Participated in strategy development and planning to grow organizing program and advance campaigns.
  • Operated outreach office to recruit and lead team of canvassers to fundraise for important issues.
  • Trained effective social change leaders to run strategic campaigns by organizing news conferences, building strong coalitions and generating grassroots support.

Grassroots Campaigns Inc

Assistant Canvass Director, Recruiting Director
05.2008 - 11.2008

Job overview

  • Developed, implemented and oversaw on-boarding plans, building campaign offices up from just two employees to over 25 in Akron, Ohio, and from 9 employees to over 50 paid staff and 63 volunteers in Fort Collins, Colorado by Election Day 2008.
  • Managed operational emergencies within assigned market.
  • Taught strategies for successful internal and external communications.
  • Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
  • Streamlined recruiting processes for entire team.
  • Oversaw more than 100 employees and volunteers through neighborhood canvassing efforts, recording data retrieved during canvassing, and organizing volunteer schedules while maintaining positive office atmosphere.

WALT DISNEY CORPORATION

Intern
01.2004 - 06.2004

Job overview

  • Developed business, financial and analytical skills needed for career through Disney-taught courses.

Education

University of Wisconsin – Eau Claire
, Eau Claire

University Overview

  • Member of Dean's List, Spring 2005
  • Member of UW-Eau Claire Men's Tennis Team, 2002-2005
  • Host, The Revolution Radio Show, UW-Eau Claire Student Radio, 2006-2008

Robert M. LaFollette High School

University Overview

  • National Honor Society
  • Six-time State Tournament qualifier in three sports, 2001-2002

Skills

  • Analytical and Critical Thinking
  • Creative Solutions
  • Understanding Customer Needs
  • Strong Service Mindset
  • Data Analysis
  • Presenting Information

Certification

  • Passed National SAFE Act Exam with Uniform State Content - NMLS #506802
  • CNP - Certified Notary Public
  • Intermediary Individual (Producer/Agent) - Limited Lines Insurance

Timeline

Mortgage Loan Officer

Nations Lending Corporation
11.2021 - Current

Mortgage Loan Officer

UW Credit Union
01.2019 - 10.2021

Mortgage Processor

UW Credit Union
11.2017 - 01.2019

Mortgage Specialist

UW Credit Union
05.2016 - 11.2017

Financial Specialist

UW Credit Union
11.2010 - 05.2016

Teller

UW Credit Union
10.2009 - 11.2010

Campus Organizer, Canvass Director

The Public Interest Network
11.2008 - 09.2009

Assistant Canvass Director, Recruiting Director

Grassroots Campaigns Inc
05.2008 - 11.2008

Intern

WALT DISNEY CORPORATION
01.2004 - 06.2004

University of Wisconsin – Eau Claire

Robert M. LaFollette High School

  • Passed National SAFE Act Exam with Uniform State Content - NMLS #506802
  • CNP - Certified Notary Public
  • Intermediary Individual (Producer/Agent) - Limited Lines Insurance
Kyle McManners