Hi, I’m
Kyle McManners
Verona,WI
Summary
My experience and training from notable customer-service organizations combined with excellent communication skills and an outgoing personality provide the backbone for creating a positive work environment with productive results.
- History of advancement and enthusiasm to take on added responsibilities to meet team goals.
- Desire, willingness and ability to learn new skills.
- Organized, dependable, and successful at managing multiple priorities with a positive attitude.
Overview
15
years of professional experience
3
Certificate
Work History
Nations Lending Corporation
Mortgage Loan Officer
2021.11 - Current (2 years & 10 months)
Job overview
- Responsible for origination of all Mortgage Loan Products and onboarding of new mortgage brand in Wisconsin.
- Implemented sales communication strategies that established relationships with industry partners.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Strategized and developed video content for website and social media publications.
- Researched and integrated new strategies to expand business operations and grow customer base.
UW Credit Union
Mortgage Loan Officer
2019.01 - 2021.10 (2 years & 9 months)
Job overview
- Successfully funded over 400 loans for over $100,000,000.
- Tested, onboarded and trained all MLOs on new sales software (Blend, March-July 2019).
- Reviewed loan files and updated to match current standards.
- Converted phone and in-person interviews with clients to understand full financial picture, answer questions in simple terms, and find correct solutions for each specific situation.
- Navigated different product offerings, including Fannie Mae Conventional, FHA, VA, WHEDA, and Adjustable Rate loans.
- Worked with underwriters and all invested parties to fix application problems and resolve issues.
- Assisted in training of multiple new MLOs.
- Developed and maintained partner relationships with multiple realtors, insurance agents and title companies.
UW Credit Union
Mortgage Processor
2017.11 - 2019.01 (1 year & 2 months)
Job overview
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process, resulting in funding over 180 loans for over $45 million.
- Communicated with all invested parties concerning progress of "no surprise" loan file.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Evaluated approvals against established bank and government lending standards.
- Trained two new Mortgage Processors in role.
UW Credit Union
Mortgage Specialist
2016.05 - 2017.11 (1 year & 6 months)
Job overview
- Originated and processed UW Credit Union’s Rapid Refinance mortgage, closing over 250 loans for more than $33,000,000.
- Created and updated new member process for entire mortgage department.
- Evaluated pay stubs, credit history, tax information and bank statements to determine feasibility of granting loans.
- Attracted new mortgage loan applications by developing relationships within community.
- Proactively identified solutions for customers experiencing credit issues.
- Trained two new Mortgage Specialists in role.
- Created, implemented and presented Closing Instructions Presentation to entire Retail Division.
UW Credit Union
Financial Specialist
2010.11 - 2016.05 (5 years & 6 months)
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted members with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Initiated conversations with clients to uncover financial needs, cross-sell products and services and make referrals to business partners to meet sales goals.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Achieved consistent recognition as top sales performer, closing more than $2 million in consumer loans (auto loans, credit cards, HELOCs, personal loans) annually.
- Personally oversaw training and development of multiple new Financial Specialists across entire organization.
UW Credit Union
Teller
2009.10 - 2010.11 (1 year & 1 month)
Job overview
- Greeted and welcomed members with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Trained and mentored new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Trained all Retail Tellers, Financial Specialists, and Retail Management on new software system, Teller Image Capture, from March through June 2010.
The Public Interest Network
Campus Organizer, Canvass Director
2008.11 - 2009.09 (10 months)
Job overview
- Assisted in recruiting, hiring and training of team members and volunteers, organizing over 40 student interns.
- Spoke at public events, evangelizing for organizational goals and interests across University of Arizona campuses.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Operated outreach office to recruit and lead team of canvassers to fundraise for important issues.
- Trained effective social change leaders to run strategic campaigns by organizing news conferences, building strong coalitions and generating grassroots support.
Grassroots Campaigns Inc
Assistant Canvass Director, Recruiting Director
2008.05 - 2008.11 (6 months)
Job overview
- Developed, implemented and oversaw on-boarding plans, building campaign offices up from just two employees to over 25 in Akron, Ohio, and from 9 employees to over 50 paid staff and 63 volunteers in Fort Collins, Colorado by Election Day 2008.
- Managed operational emergencies within assigned market.
- Taught strategies for successful internal and external communications.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Streamlined recruiting processes for entire team.
- Oversaw more than 100 employees and volunteers through neighborhood canvassing efforts, recording data retrieved during canvassing, and organizing volunteer schedules while maintaining positive office atmosphere.
WALT DISNEY CORPORATION
Intern
2004.01 - 2004.06 (5 months)
Job overview
- Developed business, financial and analytical skills needed for career through Disney-taught courses.
Education
University of Wisconsin – Eau Claire , Eau Claire
University Overview
- Member of Dean's List, Spring 2005
- Member of UW-Eau Claire Men's Tennis Team, 2002-2005
- Host, The Revolution Radio Show, UW-Eau Claire Student Radio, 2006-2008
Robert M. LaFollette High School
University Overview
- National Honor Society
- Six-time State Tournament qualifier in three sports, 2001-2002
Skills
- Analytical and Critical Thinking
- Creative Solutions
- Understanding Customer Needs
- Strong Service Mindset
- Data Analysis
- Presenting Information
Certification
- Passed National SAFE Act Exam with Uniform State Content - NMLS #506802
- CNP - Certified Notary Public
- Intermediary Individual (Producer/Agent) - Limited Lines Insurance
Timeline
Mortgage Loan Officer
Nations Lending Corporation
2021.11 - Current (2 years & 10 months)
Mortgage Loan Officer
UW Credit Union
2019.01 - 2021.10 (2 years & 9 months)
Mortgage Processor
UW Credit Union
2017.11 - 2019.01 (1 year & 2 months)
Mortgage Specialist
UW Credit Union
2016.05 - 2017.11 (1 year & 6 months)
Financial Specialist
UW Credit Union
2010.11 - 2016.05 (5 years & 6 months)
Teller
UW Credit Union
2009.10 - 2010.11 (1 year & 1 month)
Campus Organizer, Canvass Director
The Public Interest Network
2008.11 - 2009.09 (10 months)
Assistant Canvass Director, Recruiting Director
Grassroots Campaigns Inc
2008.05 - 2008.11 (6 months)
Intern
WALT DISNEY CORPORATION
2004.01 - 2004.06 (5 months)
University of Wisconsin – Eau Claire
Robert M. LaFollette High School
- Passed National SAFE Act Exam with Uniform State Content - NMLS #506802
- CNP - Certified Notary Public
- Intermediary Individual (Producer/Agent) - Limited Lines Insurance
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