Kyle Meit
Wappingers Falls,NY
Summary
An experienced business trainer who worked their way up from a Customer Service Representative across multiple different and varied roles helping new and current employees all strive for success, integrity and excellence.
Overview
8
8
years of professional experience
Work History
Training Specialist
Star Group Lp
06.2022 - 10.2025
- Trained new employees in a classroom-style environment for three weeks at a time, teaching them the job skills they would need to develop fruitful careers with the company.
- Taught and developed refresher trainings for current employees to help develop their already existing skills in their role.
- Managed a team of employees of multiple levels and aided them in performing their daily tasks.
- Conducted payroll for multiple employees.
- Assisted other companies within our network with their training and development.
- Performed Performance Reviews and shorter term reviews for my team.
Quality Assurance Coach
Star Group Lp
04.2022 - 06.2022
- Listened to the calls of our employees and scored them to meet the expectations of our office and our company protocols.
- Used my knowledge and skills to best advise employees to strive for growth and improvement in a one-on-one setting.
- Went over both positive and negative aspects of the calls in an approachable way that made it easy for the representative to understand and learn in a safe environment.
Loyalty Work Group
Star Group Lp
05.2021 - 04.2022
- Offered protected price renewals to our customers while validating our pricing and highlighting the Star Group experience.
- Handled retention situations where applicable and gave our customers the tools needed to keep them happy within our company.
- Discussed and negotiated contracts with existing customers, going over pricing, services we offer, and various other benefits.
Customer Service Representative
Star Group Lp
01.2021 - 05.2021
- Directly applying the skills given to us in training to best assist a customer's any and all need.
- Worked towards driving home one point of contact resolutions with customers and becoming a one-stop shop for their every concern.
- Worked towards finding active resolutions to customers problems instead of focusing on explanations.
- Work extensively in de-escalating the customer while providing empathy and compassion for their concerns.
President, Student Government Association
Suny Cobleskill
05.2017 - 01.2018
- Managed the budget for clubs and helped to allocate resources where they were needed most.
- Engaged in campus politics and increased student quality-of-life while keeping costs low.
- Participated in multiple planning boards and committees negotiations with campus leaders and officials in a positive way.
Education
Bachelor of Science - Business Economics
SUNY Oneonta
Oneonta, NY12-2019
Skills
- Learning management systems
- E-learning platforms
- Training program development
- Training program design
- Performance assessment
- Onboarding programs
- Employee development
- Video instruction
- Coaching and mentoring
Timeline
Training Specialist
Star Group Lp
06.2022 - 10.2025
Quality Assurance Coach
Star Group Lp
04.2022 - 06.2022
Loyalty Work Group
Star Group Lp
05.2021 - 04.2022
Customer Service Representative
Star Group Lp
01.2021 - 05.2021
President, Student Government Association
Suny Cobleskill
05.2017 - 01.2018
Bachelor of Science - Business Economics
SUNY Oneonta