Kyle Meyer
Mebane,NC
Summary
Highly motivated employee with a desire to take on new challenges.. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
HCS Helpdesk Support Spec
UNC Health
Morrisville, USA
05.2023 - Current
- Researched and utilized an extensive knowledge base in ServiceNow to enhance service delivery.
- Created knowledge articles covering past, present, and future services for Southeastern, Appalachian Regional, Blue Ridge, and others.
- Trained new and existing Service Desk teammates to improve operational efficiency.
- Resolved customer issues with knowledgeable and friendly service to promote high satisfaction.
- Prioritized and organized tasks to achieve service goals effectively.
- Coordinate with other teams to address large-scale issues as they are discovered.
- Deliver first-level support to end users facing diverse issues, ensuring professionalism and customer satisfaction.
Service Desk Specialist
TEKsystems
Morrisville, USA
12.2021 - 05.2023
- Researched and utilized an extensive knowledge base in ServiceNow to enhance service delivery.
- Created knowledge articles covering past, present, and future services for Southeastern, Appalachian Regional, Blue Ridge, and others.
- Resolved customer issues with knowledgeable and friendly service to promote high satisfaction.
- Prioritized and organized tasks to achieve service goals effectively.
- Coordinate with other teams to address large-scale issues as they are discovered.
- Deliver first-level support to end users facing diverse issues, ensuring professionalism and customer satisfaction.
Computer Technician
Prologistix Staffing
Whittset, USA
01.2020 - 12.2021
- Executed repairs on multiple Lenovo units, ensuring adherence to quality standards and deadlines.
- Diagnosed issues and ordered necessary parts for repair team.
- Documented all repairs in IMPACT system for precise tracking.
- Tested units in Depot Repair Center to verify functionality and compliance with quality standards.
- Partnered with team members to optimize processes.
- Mentor teammates in comprehensive diagnostic procedures
Computer Technician
Workmarket
05.2018 - 03.2020
- Delivered first-level support to end users during PC deployments and system updates.
- Maintained client relations with professionalism to ensure smooth transitions.
- Coordinated with level 2 technicians for the resolution of complex issues.
- Installed and configured hardware for various computer systems and peripherals.
Education
High school diploma - Rockford, IL
Guilford High School
Rockford, IL05-2009
Skills
- Windows operating systems: 7, 10, 11
- Management software: Active Directory, Entra Admin Center, DUO Admin Portal, Imprivata
- Microsoft Office Suite: 2016, 365
- Remote desktop tools: Bomgar, ManageEngine, AnyDesk
- Endpoint management: Unified Endpoint Management
- Cisco applications: WebEx, Akkadian, Unified Intelligence Center, Jabber, IP Communicator
- Ticketing systems: ServiceNow, Service Desk Plus
- Troubleshooting tools: Citrix Studio, Splunk, Infoblox, iGel UMS Console, MS Admin Center
- Electronic medical records: EPIC, Allscripts
- Providing peer support
- Collaborative teamwork
- Solution-oriented approach
- Effective communication
- Analytical reasoning
- Time prioritization
- Efficiency improvement
- Precision-focused
Projects
- Selected as SME to work with ARHS before and after merger. During the project I worked on the phones and worked closely with ARHS staff to learn the system. Several knowledge articles were created in the UNCH system to ensure a smooth transition for everyone involved.
- Service Desk Trainer for new hires and contractors.
- Morale Committee member for Service Desk.
Timeline
HCS Helpdesk Support Spec
UNC Health
05.2023 - Current
Service Desk Specialist
TEKsystems
12.2021 - 05.2023
Computer Technician
Prologistix Staffing
01.2020 - 12.2021
Computer Technician
Workmarket
05.2018 - 03.2020
High school diploma - Rockford, IL
Guilford High School
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