Kyle Michael Claussen

Gilbert

Summary

Dynamic and results-driven technology professional with over 10 years of experience in systems and personnel management. Recognized for exceptional teamwork and the ability to foster collaboration across diverse teams, ensuring seamless integration into operational processes. Highly adaptable collaborator committed to driving efficiency and innovation within technical environments. Proven track record of excelling in fast-paced settings while maintaining a focus on achieving organizational goals.

Overview

years of professional experience

Work History

System Analyst II

Oracle America Inc

Gilbert, Arizona

10.2023 - 03.2026

Provided Tier 2 technical support for Oracle and integrated systems, which include troubleshooting and resolving an problems to ensure system performance and reliability.
Delivered prompt and professional user support by responding to inquiries, guiding users through problem resolution steps, and ensuring low ticket turnaround time.
Logged, tracked, and updated incidents in the ticketing system, maintaining detailed documentation of root causes and resolutions while escalating critical issues to senior technical teams when necessary.
Authored and maintained knowledge base articles and troubleshooting documentation to improve team efficiency and reduce resolution times.
Executed technical and functional testing for Oracle enhancements and patches, working with product support teams and product SMEs to validate business processes and data integrity.
Balanced multiple priorities across development, testing, and production support, ensuring rapid response to post-production issues and minimal disruption to business operations.

System Engineer/Senior System Engineer

Cerner Corporation

Kansas City, Missouri

09.2015 - 10.2023

Manage RHEL systems to ensure functionality
Manage Windows systems to ensure functionality
Assist in developing work plans for fellow associates to use in upgrading components of the Millennium Suite
Maintain monitoring on all RHEL nodes to ensure SLA
Work with Client resources to plan and implement new components and upgrade existing solutions
Manage LDAP resources to grant internal and client users access to systems

Technician Intern

Indiana Department of Transportation

Indianapolis, Indiana

05.2013 - 08.2013

Performed maintenance and administration to roadside systems to maintain traffic flow and public safety
Developed on the job Linux experience that would apply to solo trips within the field
Collaborated within a team setting to perform crucial fiber optic installation and maintenance

Education

Bachelor Of Science - Informatics

Indiana University – Bloomington

05-2015

Skills

Operating Systems: All major Windows releases post-2003 (Server and Pro), RHEL/OEL, IBM WebSphere, Millennium

Cerner/Oracle Systems Administration: CPDI/EDM, Icommand/iBus, Windows AD administration, VMWare, COPE, Remedy, ARK, ACME, Citrix, SQL, OCI, Jira

Timeline