Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Monic

Baton Rouge,La

Summary

Ambitious intern currently completing Associates in Information Technology and pursuing real-world experience to develop acquired skills. Offering strong understanding of device configuration, networking protocols and operating system specifications. Eager to learn new processes, programs and procedures quickly to maximize contributions to user, team and business success.

Overview

4
4
years of professional experience

Work History

Student Worker

State of Louisiana
12.2022 - Current
  • Utilize Ivanti ticketing system to receive work orders and log all services provided and document solutions on issues and problem solutions
  • Utilize Ivanti asset management system to record and keep track of state purchased and leased devices across multiple agencies
  • Utilize AD domain services and Users and Computers
  • Utilize DameWare (a RAS) to remote over to users and perform troubleshooting/installation tasks
  • Physically repair user desktops and laptops
  • Coordinate part procurement with Dell technicians for replacement parts
  • Approved and downloaded software for users both remote and on site
  • Troubleshoot software and hardware for users
  • Reimaged user devices
  • Set up user workstations
  • Transfer user data between physical and network drives
  • Sanitized expired state equipment and data.

Lube Technician

Team Mazda
04.2021 - 04.2022
  • Troubleshot fuel, ignition, and emissions control systems using electronic testing equipment
  • Performed multi-point inspections
  • Drain and refill oil with required amount
  • Communicated additional service/repair needs to Service Advisors
  • Check tire pressures
  • Inspect fluid levels in various places.

Lube Technician

Price Leblanc Nissan
07.2020 - 04.2021
  • Change Oil
  • Ensure tire pressure for proper inflation
  • Inspect and refill fluid levels as necessary
  • Complete vehicle inspection
  • Install a new oil drain plug and a new oil filter
  • Clean and lubricate fittings as needed
  • Providing excellent customer service keeping in mind that our customer’s perspective comes first.

Education

Associate in Occupational Studies, Information Technology -

ITI Technical College
Baton Rouge, LA
05.2024

High School Diploma -

Woodlawn High School
Baton Rouge, LA
05.2022

Skills

  • Technical Support
  • Computer Skills
  • Data Entry
  • Office Support
  • Documentation And Reporting
  • Professional Demeanor
  • Relationship Building
  • Interpersonal Skills
  • Customer Service

Timeline

Student Worker

State of Louisiana
12.2022 - Current

Lube Technician

Team Mazda
04.2021 - 04.2022

Lube Technician

Price Leblanc Nissan
07.2020 - 04.2021

Associate in Occupational Studies, Information Technology -

ITI Technical College

High School Diploma -

Woodlawn High School

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Kyle Monic