KYLE MONTANO
Meriden,CT
Summary
Experienced Field Service Technician with nearly a decade of technical expertise across hardware diagnostics, POS systems, retail technology, and customer-focused support. Strong troubleshooting skills, leadership potential, and a proven record of managing complex service environments across multiple states. Adept at training, interviewing, and supporting technical teams. Seeking a role as a Technician or Team Lead where field experience, problem-solving ability, and mentorship can drive operational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Sales and Support (Contract)
Managed by CST
07.2024 - 11.2024
- Sold managed IT services to companies ranging from 50–1,000 employees.
- Provided help desk support with occasional onsite visits.
- Developed B2B pipelines to grow customer relationships and service opportunities.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Field Service Technician
TRUNO
12.2024 - Current
- Provide multi-state POS, self-checkout, scale, and retail hardware support across CT, MA, RI, NH, and ME.
- Perform diagnostics, repairs, installations, and emergency service visits for grocery and retail stores.
- Troubleshoot printers, network connectivity issues, system failures, and hardware component breakdowns.
- Document service visits, parts usage, and resolutions accurately for corporate and store reporting.
- Coordinate with store managers and corporate tech teams during outages and mission-critical failures.
- Ensure compliance and safety standards are met during all repair and installation tasks.
Lead Computer Technician
NerdsToGo
07.2017 - 07.2024
- Delivered on and in-store computer and mobile device repair services.
- Performed diagnostics, upgrades, hardware installations, and system imaging.
- Completed data recovery, virus removal, and PC assembly for business and residential clients.
- Managed billing, customer communication, and monthly revenue analysis.
- Provided MSP-style support, resolving diverse technical issues across client environments.
- Developed service strategies that improved store profitability and customer satisfaction.
- Supervised team of technicians, ensuring efficient workflow and high-quality service delivery.
Technology Supervisor
Staples
10.2014 - 07.2017
- Supervised and trained a team of eight employees.
- Performed diagnostics, repairs, and technology sales support.
- Managed department workflow, restocking, planograms, and cash balancing.
- Stayed current with new technology through frequent training sessions.
- Supervised daily technology operations, ensuring efficient workflow and adherence to company standards.
Education
High School Diploma -
The Sound School
New Haven, CTSkills
- Field Service & Hardware Repair
- POS & Self-Checkout Systems
- Scale Calibration & Scanner Maintenance
- Printer Diagnostics & Component Replacement
- Technical Troubleshooting & Root Cause Analysis
- Network Connectivity Support
- On-Site Emergency Service Calls
- Customer Communication & Documentation
- Interviewing & Screening Technician Applicants
- Team Leadership & Training
- Computer Repair & System Imaging
- Data Recovery, Malware Removal, PC Assembly
Certification
- IBM IT Support Specialization
- Google IT Support Specialization
- Microsoft 365 Specialization
- Cisco Computer Hardware
- Cisco Operating Systems
- Kaseya Certified Technician
Timeline
Field Service Technician
TRUNO
12.2024 - Current
Technical Sales and Support (Contract)
Managed by CST
07.2024 - 11.2024
Lead Computer Technician
NerdsToGo
07.2017 - 07.2024
Technology Supervisor
Staples
10.2014 - 07.2017
High School Diploma -
The Sound School