Service Manager
Firestone Auto Care
Hi, I’m
Kyle Moore
Little Rock,AR
Summary
Accomplished Service Manager with a proven track record at Firestone Auto Care, adept in team leadership and problem-solving. Successfully turned customer complaints into loyalty through exceptional service, mentoring a high-performing team to exceed service goals. Skilled in multitasking, ensures projects meet quality standards, enhancing operational efficiency and customer satisfaction.
Work History
Firestone Auto Care
Service Manager
Job overview
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Education
Harding UniversitySearcy, AR
Bachelor Of Business Administration from Business
05.2008
Skills
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee relations
- Crew leadership
- Coaching and mentoring
Timeline
Harding University
Bachelor Of Business Administration from Business
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