Kyle Morin
Derry,NH
Summary
- Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy needs. Strong interpersonal skills with clear grasp of best practices for dealing with difficult and challenging situations.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Financial Customer Associate II
Fidelity Investments
06.2024 - Current
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Recommended items to customers based on specific needs and explained features and benefits.
- Advocated for customers and reported on observed areas for product or service improvement.
- Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
Gym Membership Sales Associate
The Zoo Health Club
08.2023 - 06.2024
- Works well with the team, always willing to help tackle any problems that may arise.
- Easy to work with, always looking to see things from multiple angles, open-minded.
- Developed and maintained relationships with current members, resulting in increased sales and referral business
- Generated new leads, conducted followup calls, and responded to inquiries from potential customers
- Accurately captured and recorded customer information, organized paperwork, and processed payments
Sales Associate
Bluegreen Vacations
01.2021 - 11.2021
- Experienced in providing customer service in a retail setting
- Proven ability to exceed sales goals and objectives
- Responsible for opening and closing store; maintaining sales floor
- Developed relationships with customers and build loyalty
- Assisted customers with product selection and inquiries
Education
Associates - Marketing
Manchester Community College
Skills
- Microsoft Applications
- Customer Service
- Sales Experience
- Marketing
- Digital Marketing
- Typing
- Computer Skills
- Communications
- Goal oriented
Timeline
Financial Customer Associate II
Fidelity Investments
06.2024 - Current
Gym Membership Sales Associate
The Zoo Health Club
08.2023 - 06.2024
Sales Associate
Bluegreen Vacations
01.2021 - 11.2021
Associates - Marketing
Manchester Community College
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