Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Additional Information
Languages
Recent Projects
Languages
Timeline
AccountManager
Kyle Morrison

Kyle Morrison

Rapid City,MI

Summary

Seasoned professional with a proven track record at Northwestern Michigan College, adept in asset optimization and cross-functional team collaboration. Spearheaded innovative solutions, enhancing operational efficiency by over 30%. Skilled in strategic planning and problem-solving, I excel in driving projects to completion while fostering strong stakeholder relationships. Experienced Coordinator with a proven background in project management and team leadership. Skilled in streamlining operations, improving productivity, and fostering cross-functional collaboration. Known for successfully coordinating multiple projects simultaneously, while meeting critical deadlines. Display strong communication skills, coupled with problem-solving abilities, that have positively impacted previous workplaces.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Coordinator Media Technologies|Director of ESports

Northwestern Michigan College
Traverse City, USA
01.2013 - Current
  • Worked effectively in team environments to make the workplace more productive.
  • System administrator for campus digital signal processing and control networks.
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Served as a public spokesperson at industry events or conferences.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored industry trends to identify opportunities for expansion and innovation.
  • Cultivated relationships with stakeholders to secure support and funding for key initiatives.
  • Negotiated agreements with external partners such as contractors or consultants.
  • Coordinated activities with other departments to expedite work and improve collaboration.
  • Identified opportunities for process optimization through data analysis.
  • Led cross-functional teams in the development of innovative solutions to complex problems.
  • Promoted a culture of innovation and encouraged staff to contribute ideas.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Organized team events to promote a positive work environment.
  • Interpreted and explained work procedures and policies to brief staff.
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
  • Monitored inventory levels and ordered additional supplies as needed.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Completed routine maintenance and repair.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed inventory for over $1 million in assets.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Ensured compliance with all relevant regulations, policies and procedures.
  • Implemented new technologies to streamline processes and enhance productivity.
  • Facilitated collaboration between teams by encouraging open communication channels.
  • Managed annual budgeting process, including forecasting and financial planning.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Analyzed data to inform decision-making and strategic direction.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Coordinated with other departments to ensure projects were completed on time and within budget.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.

Media Services Manager

Kirtland Community College
Roscommon, USA
09.2002 - 01.2013
  • Managed media technologies team across multiple campuses, learning platforms, and pedagogies
  • Designed and implemented 21st century learning environments for improved operational effectiveness
  • Designed and managed campus television station and video productions studio
  • Supported campus executives', trustees', and stakeholders' technology demands
  • Trained faculty and staff on learning technologies including various Nursing Simulation Laboratories
  • Updated and maintained service records and documentation for compliance and quality assurance.
  • Prepared and managed the service department budget, optimizing expenses to increase profitability.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Analyzed competitive offerings to ensure the service department remained competitive.
  • Created and managed budgets for travel, training, and team-building activities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Ensured compliance with industry standards and regulations.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Ensured compliance with applicable laws, regulations, policies and procedures related to the services department operations.
  • Established key performance indicators (KPIs) for the service team to measure success and productivity.

Lead Technical Support Engineer

Stellar Computer Services
Gaylord, USA
06.2000 - 09.2002
  • On-site technical support for the Unisys Corporation, servicing check sorters, printers, PCs, cash registers, servers, and network devices.
  • Designed and assembled customized computers for the Stellar brand.
  • Served 24 counties in Northern Michigan and the Upper Peninsula, 24/7, providing time-sensitive support.
  • Adapted communication style to effectively convey technical information to non-technical audiences.
  • Designed and executed system testing protocols to validate functionality after updates or repairs.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Conducted regular system maintenance and software updates to ensure operational efficiency.
  • Facilitated root cause analysis for technical problems and implemented corrective actions.
  • Provided after-hours emergency support regularly.

Education

Master of Science - Data Science

University of Michigan
Ann Arbor, MI
06-2027

Master of Science - Cybersecurity

Eastern Michigan University
Ypsilanti, MI
12-2025

Bachelor of Science - Technology Management

Eastern Michigan University
Ypsilanti, MI
05-2020

Associate of Arts - Graphic Design

Kirtland Community College
Roscommon
05-2007

Skills

  • Asset Optimization
  • Cross-functional team collaboration
  • Vendor selection
  • Performance Improvement
  • Managing Multiple Projects
  • Purchasing and procurement
  • Workforce scheduling
  • Systems Implementations
  • Budgeting and forecasting
  • Timely project completion
  • Workflow Planning
  • Contract management
  • Risk management
  • Document management
  • Database management
  • Budget management
  • Scheduling and calendar management
  • Verbal and written communication
  • Professional networking
  • Best practices implementation
  • Event planning
  • Resource allocation
  • Task prioritization
  • Stakeholder management
  • Logistics coordination
  • Multitasking and organization
  • Regulatory compliance
  • Workflow management
  • Deadline management
  • Work Planning and Prioritization
  • Problem-solving
  • Clear communication
  • Strategic planning
  • Decision-making
  • Discretion and confidentiality
  • Staff supervision
  • Python, Bash programmer
  • Conflict resolution
  • Process improvement
  • Customer service
  • Crestron RoomView/Fusion SQL Database Management

Certification

  • Licensed Crestron Certified Programmer
  • Crestron Networking Engineer Certification
  • A+ Certification
  • Dell Certified Systems Engineer
  • Currently completing the Project Management Institute's PMP certification.
  • Currently enrolled in the CISSP certification program through CompTIA.
  • Foundations of Leadership certification - NMC
  • Crucial Accountability certification - NMC

Accomplishments

  • Nominated and awarded by NMC employees, with multiple team and employee of the year accolades.
  • Served on multiple hiring committees.
  • Current board member for MiCTA (formerly Michigan Colleges Telecommunications Association).
  • Chair of NMC Staff Council
  • NMC Leadership Council Member.
  • Expanded production, design, and distribution of TEDx Traverse City.
  • Expanded production, design, and distribution of the Traverse City International Affairs Forum.

Additional Information

As a servant leader, I believe trust and vulnerability are the most crucial components of a successful organization. The people working for an organization are its greatest asset. The team's needs, above and beyond Maslow's Hierarchy, are critical to the company's desired outcomes. I have always approached failure as a learning mechanism. I am a 'change maker' at my core and a technology enthusiast. I have served some incredible leaders and learned to make tough decisions with integrity, forethought, and empathy. I value criticism over praise and focus on continuous improvement for my team and myself.

Languages

  • English, Native or Bilingual
  • German, Limited Working
  • Spanish, Limited Working

Recent Projects

  • Nursing HyFlex Classroom, upgrade the defunct 70-person lecture hall into a flexible, interactive, hybrid learning space, research and develop solutions with vendors and integrators, manage communications and logistics, PM, and technical expert overseeing the demolition, construction, design, and procurement, budget allotment of $50,000
  • Hagerty Center AV System Upgrade: Replace and upgrade the current AV system, procure design options, and cost budget proposal; formulate the final design, and draft a memorandum for the Board of Trustees; collaborate with and manage installation teams for the installation period; organize training sessions for technicians and end users, with a PM and technical expert overseeing the demolition, construction, design, and procurement, targeted completion of August 2025, and a budget allotment of $300,000

Languages

Spanish
Limited
German
Limited

Timeline

Coordinator Media Technologies|Director of ESports

Northwestern Michigan College
01.2013 - Current

Media Services Manager

Kirtland Community College
09.2002 - 01.2013

Lead Technical Support Engineer

Stellar Computer Services
06.2000 - 09.2002

Master of Science - Data Science

University of Michigan

Master of Science - Cybersecurity

Eastern Michigan University

Bachelor of Science - Technology Management

Eastern Michigan University

Associate of Arts - Graphic Design

Kirtland Community College

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Kyle Morrison