Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
background-images
Kyle Morrow

Kyle Morrow

Bloomington,MN

Summary

Dynamic Service Supervisor at Cintas with proven expertise in complaint handling and staff training. Successfully enhanced customer satisfaction through effective problem-solving and adaptability. Leveraged critical thinking to implement strategies that improved operational efficiency and team performance, driving significant sales growth in previous management roles. Proficient in Microsoft Excel for data analysis.

Overview

23
23
years of professional experience
3
3
Certification

Work History

Service Supervisor

Cintas
09.2021 - Current
  • Handled customer complaints and inquiries.
  • Assisted with training and development of team members.
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
  • Managed daily operations of the service department, maintaining a high level of organization and productivity.
  • Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
  • Monitored team's performance and gave feedback when necessary.
  • Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.

General Manager

Panera Bread
08.2014 - 05.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

General Manager

Wendy's
01.2002 - 08.2014
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.

Skills

  • Complaint handling
  • Task delegation
  • Sales support
  • Management experience
  • Progress monitoring
  • Staff training
  • Critical thinking
  • Microsoft Excel
  • Microsoft outlook
  • Adaptability and flexibility

Accomplishments

KPI: Brought our lost business percentage down from 11.5% to 8.5%, our delinquent contracts from 12.8% to 6.1%, and our target growth from 97% to 155% from FY23 to FY25.


Finished and certified the Sales & Service Rep 13 week training plan in 6 weeks, becoming a Certified Route Trainer in less than a year, and promoted to Service Supervisor before normal 2 year recommendation.


Trained and promoted over a dozen shift managers, six assistant managers, and two general managers between both Wendy's and Panera Bread.

Certification

- Six Sigma

- Meticulous Hiring

- Smith Driver Trainer

- Spirit award

- Safety award


Timeline

Service Supervisor

Cintas
09.2021 - Current

General Manager

Panera Bread
08.2014 - 05.2021

General Manager

Wendy's
01.2002 - 08.2014

Similar Profiles

CREATE PROFILE