Kyle Muna
Las Vegas,NV
Summary
Driven by a passion for excellence, I honed my skills in warehouse operations and team leadership at Metro Restyling, where I implemented quality control measures that significantly reduced fulfillment errors. A quick learner and motivated team player, my efforts contributed to consistent company growth by enhancing efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Order Fulfillment Specialist
Metro Restyling
03.2024 - Current
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Reduced errors in order processing by implementing a strict quality control program, resulting in fewer returns and refunds.
- Implemented cost-saving measures such as negotiating better shipping rates, resulting in significant savings for the company without compromising on quality or speed of service.
- Managed high-priority orders with exceptional attention to detail, ensuring that all requirements were met in a timely manner while maintaining excellent communication with stakeholders involved.
- Improved order fulfillment efficiency by streamlining processes and implementing inventory control measures.
- Optimized warehouse space utilization by analyzing product movement trends and adjusting storage locations accordingly.
- Minimized loss due to damaged or misplaced inventory by conducting thorough audits and implementing corrective action plans when necessary.
- Contributed to company growth by consistently meeting or exceeding monthly sales targets through efficient order fulfillment processes.
Lead Merchandiser
Keurig Dr Pepper
05.2023 - 01.2024
- Led a team of merchandisers, providing training and guidance for optimal performance.
- Collaborated with marketing teams to develop in-store promotions that aligned with national campaigns.
- Facilitated clear communication between retail partners, vendors, and internal teams to ensure smooth operations across all channels.
- Evaluated vendor performance based on delivery times, order accuracy, and product quality to optimize supplier relationships.
- Reduced out-of-stock incidents through diligent monitoring of inventory levels and timely reordering of products.
- Streamlined inventory management by implementing efficient tracking systems and conducting regular audits.
- Implemented planogram updates in compliance with company guidelines, ensuring accurate representation of current product offerings within the retail space.
- Increased sales by developing visually appealing merchandise displays and promotional materials.
- Boosted customer satisfaction by collaborating with team members to create an engaging shopping experience.
Merchandiser
Keurig Dr Pepper
05.2022 - 05.2023
- Updated pricing and signage to complete product displays and educate customers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
Department Manager
Alta Chutes LLC
08.2021 - 03.2022
- Resolve customer related complaints or issues to improve overall efficiency in the store
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
Swing Shift Manager
Alta Chutes LLC
05.2021 - 08.2021
- Promoted a positive work culture, resulting in improved team morale and job satisfaction.
- Improved employee productivity by implementing efficient scheduling and task allocation strategies.
- Implemented quality control measures that led to consistent product quality standards across all shifts.
- Resolved conflicts among team members diplomatically, fostering a harmonious working environment.
- Provided ongoing support to staff members during challenging situations, promoting resiliency within the team.
Guest Experience Leader
Alta Chutes LLC
10.2020 - 05.2021
- Cleaning work and cooking areas
- Properly bagging customer food orders
- Receiving and processing customer food orders while ensuring accuracy
Education
High School Diploma -
Desert Oasis High School
Las Vegas, NV05.2021
Skills
- Warehouse Operations
- Order tracking
- Packing Orders
- Order Picking
- Shipping and receiving
- Quality Control
- Quick Learner
- Customer Service
- Problem-Solving
- Time Management
- Motivated Team Player
- Reliability
- Critical Thinking
- Loading and unloading
- Cash Register Operations
- Inventory counting
References
- Erick Godoy, +1 (818) 626-4404
- Ashton Tilton, +1 (702) 561-2957
Training
- ServSafe: Food handlers training
- Leadership training: Ways to plan your shift
- OTP2 Certification: Computer and technology advancement training
Timeline
Order Fulfillment Specialist
Metro Restyling
03.2024 - Current
Lead Merchandiser
Keurig Dr Pepper
05.2023 - 01.2024
Merchandiser
Keurig Dr Pepper
05.2022 - 05.2023
Department Manager
Alta Chutes LLC
08.2021 - 03.2022
Swing Shift Manager
Alta Chutes LLC
05.2021 - 08.2021
Guest Experience Leader
Alta Chutes LLC
10.2020 - 05.2021
High School Diploma -
Desert Oasis High School
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