Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Murray

Farmington

Summary

Dynamic Hybrid Product Specialist at Adventure Subaru with a proven track record in customer engagement and product training. Leveraged outstanding interpersonal skills to enhance customer retention and foster strong client relationships. Recognized for delivering impactful presentations and implementing feedback-driven improvements, driving sales growth and brand visibility.

Competent Product Specialist with almost 2 years of experience working in customer service. Skilled in demonstrations, data collection and CRM program. Proficient in brand positioning strategies and sales team building.

Overview

4
4
years of professional experience

Work History

Hybrid Product Specialist

Adventure Subaru
11.2023 - Current
  • Assisted with demonstrations for [Product or Service] to showcase functionality.
  • Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
  • Trained and provided coaching to [Number] junior team members.
  • Boosted customer retention by providing exceptional product support and addressing user concerns.
  • Continually expanded knowledge of [Product or Service] product line.
  • Logged phone numbers and email addresses to contact customers for follow-ups.
  • Researched product's technical specifications and accurately communicated information.
  • Reviewed and analyzed customer feedback, incorporating valuable suggestions into future product iterations.
  • Delivered presentations at industry conferences, elevating brand visibility and product awareness.
  • Engaged directly with key clients to gather product feedback, fostering strong relationships and repeat business.

Assistant General Manager

JJs Bar and Grill
08.2021 - 10.2023
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
  • Implemented staff training programs that improved service quality and increased customer loyalty.

Education

High School Diploma -

Kingston High School
Kingston Arkansas
05-2016

Skills

  • Customer engagement
  • Product training
  • Outstanding interpersonal skills
  • Sales expertise
  • Product documentation
  • High technical skills
  • Competitive analysis
  • Excellent positive attitude
  • Customer service
  • Customer needs assessment
  • Friendly and patient
  • Organizational skills
  • Interpersonal skills
  • Microsoft windows and office
  • Highly professional
  • Active listening
  • Attention to detail

Timeline

Hybrid Product Specialist

Adventure Subaru
11.2023 - Current

Assistant General Manager

JJs Bar and Grill
08.2021 - 10.2023

High School Diploma -

Kingston High School

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Kyle Murray