Kyle Nation
Ardsley,NY
Overview
6
6
years of professional experience
Work History
Online Personal Shopper
Stop & Shop
The Bronx, NY
06.2021 - Current
- Participated in care coordination conferences and staff meetings to improve skills set.
- Assisted teammates with daily tasks during peak periods.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained accurate records of orders, returns, exchanges and payments.
- Developed strategies to increase sales and improve customer experience.
- Listened to customer needs to identify and recommend best products and services.
- Tracked inventory levels and replenished stock when necessary.
- Asked store associates for help locating missing products.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Organized consistent hourly deliveries by smoothly selecting and purchasing items.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
- Greeted customers and provided excellent customer service.
- Secured and stored items until customer pickup.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed pickup and shopping orders for customers within local area.
- Scanned items when pulling from shelves to update system stock information.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Package Handler
Fed Ex Ground
Elmsford, NY
02.2019 - 07.2024
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Checked all outgoing shipments to ensure accuracy of contents.
- Performed preventive maintenance on material handling equipment to ensure operational efficiency.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Managed inventory levels by tracking incoming and outgoing packages.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
- Stacked boxes onto pallets in an efficient manner.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Maintained accurate inventory records of incoming and outgoing shipments.
- Used scanners to track parcel information, condition or receipt.
- Picked products using RF scanner to fill orders.
- Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
- Assisted with loading and unloading of irregularly shaped or oversized packages manually.
- Resolved conveyor system issues by clearing jams and blockages.
- Packed, sealed, and labeled shipments adhering to company standards and protocols.
- Assisted in the training of new package handlers on proper procedures and safety practices.
- Participated in regular safety meetings and training sessions.
- Maintained clean and organized work area, adhering to safety standards.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.
- Collaborated with team members on tasks such as sorting mail into designated bins.
Education
Vocational Degree, Diploma -
Universal Technical Institute
Houston, TX09-2018
Some College (No Degree) -
Mercy College
Dobbs Ferry, NYSkills
- Customer service expertise
- Store relations
- Route planning
- Customer service
- Decision-making
- Product expertise
- Online order processing
- Order coordination
- Prioritizing orders
- Customer relations
- Flexible schedule
- Online ordering
- Delivery procedures
- Product knowledge
- Planning and organization
Timeline
Online Personal Shopper
Stop & Shop
06.2021 - Current
Package Handler
Fed Ex Ground
02.2019 - 07.2024
Vocational Degree, Diploma -
Universal Technical Institute
Some College (No Degree) -
Mercy College