Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Nelms

New Albany,IN

Summary

Dynamic and detail-oriented professional with a strong background in customer service and team collaboration, honed in multiple fields with differing demands. Proven problem-solver with exceptional time management skills, consistently enhancing operational efficiency and customer satisfaction. Recognized for mentoring staff and implementing effective inventory tracking strategies to drive business success.

Overview

2026
2026
years of professional experience

Work History

Brick Layer's Apprentice

Louis J Heimbrock Sr. Inc
12.2022 - 03.2025
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Adhered to company policies, procedures, and safety guidelines during daily work activities.
  • Learned wide range of simple and complex techniques from on-the-job training.
  • Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
  • Received constructive feedback from mentors, leading to improved performance and increased knowledge.
  • Assisted with problem-solving of challenging projects to develop critical thinking skills.
  • Implemented suggestions from mentors, leading to enhanced productivity and skill development.

Assistant Manager

Valvoline Instant Oil Change
08.2018 - 04.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Server

Cracker Barrel
01.2015 - 04.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Also worked as a host, backup cook, and shift lead at times, depending on restaurant needs.

Buffet Attendant

Derby Dinner Playhouse
2014 - 2015
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Collaborated with team members to maintain organization in the back-of-house areas, resulting in smooth service operations.
  • Increased overall guest satisfaction scores by consistently delivering attentive, courteous, and efficient service during buffet hours.
  • Enhanced customer satisfaction by maintaining a clean and well-stocked buffet area.
  • Maximized operational efficiency by anticipating guest needs in advance, proactively prepping necessary supplies or refilling stations before depletion occurred.
  • Streamlined inventory management processes, accurately tracking stock levels of buffet items and notifying supervisors of shortages promptly.
  • Received frequent positive feedback from guests for exceptional attentiveness and professionalism in service delivery.
  • Optimized buffet presentation through careful arrangement of dishes according to aesthetic appeal and accessibility for guests.
  • Safeguarded guest health by consistently checking food temperature levels and promptly reporting any discrepancies to management.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Brewed coffee and tea and changed out drink station syrups.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.

Education

High School Diploma -

Clarksville Sr High School
Clarksville, IN

Skills

  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Safety awareness
  • Attention to detail
  • Inventory tracking
  • Verbal and written communication
  • Organizational skills
  • Multitasking Abilities
  • Team building
  • Analytical thinking
  • Professionalism

Timeline

Brick Layer's Apprentice

Louis J Heimbrock Sr. Inc
12.2022 - 03.2025

Assistant Manager

Valvoline Instant Oil Change
08.2018 - 04.2022

Server

Cracker Barrel
01.2015 - 04.2018

Buffet Attendant

Derby Dinner Playhouse
2014 - 2015

High School Diploma -

Clarksville Sr High School

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Kyle Nelms