Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Kyle Nelson

Cottage Grove,WI

Summary

Dynamic and results-driven professional with extensive experience in customer service at Buffalo Wild Wings. Proven expertise in cash handling and effective communication, consistently enhancing guest satisfaction and driving sales. Recognized for adaptability and teamwork, ensuring a welcoming environment while maintaining high food safety standards. Committed to delivering excellence in fast-paced settings.

Overview

4
4
years of professional experience

Work History

Server

Buffalo Wild Wings
Monona, WI
03.2024 - 08.2025
  • Provided excellent customer service to ensure satisfaction.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Stayed informed about daily specials, new menu items, promotions.
  • Followed health safety guidelines when preparing and serving food products.
  • Stocked service areas with supplies during slow periods.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Assisted in training new servers.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Took orders from customers accurately and in a timely manner.

Cashier

Woodman's Food Market
Madison, WI
07.2023 - 02.2024
  • Followed company security procedures for handling large sums of money.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Stocked shelves with merchandise when needed.
  • Offered customers carry-out service at completion of transaction.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Resolved customer complaints professionally in accordance with company policy.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Performed other duties as assigned by management.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Learned roles of other departments to provide coverage and keep store operational.

Crew Member

Culver's Restaurant
Cottage Grove, WI
07.2021 - 09.2023
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Wiped down tables and equipment, swept and refilled stock.
  • Maintained safe food handling practices to prevent germ spread.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Presented orders to guests within anticipated service times.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.

Education

Some College (No Degree) - Finance

University of Wisconsin, La Crosse
La Crosse, WI
05-2028

Skills

  • Cash handling
  • Time management
  • Team collaboration
  • Effective communication
  • Organizational skills
  • Attention to detail
  • Adaptability
  • Multitasking and prioritization
  • Menu knowledge
  • Food safety practices
  • Customer service excellence

Affiliations

  • Multi-sport athlete in high school.
  • Volunteer work with disabled children.

Timeline

Server

Buffalo Wild Wings
03.2024 - 08.2025

Cashier

Woodman's Food Market
07.2023 - 02.2024

Crew Member

Culver's Restaurant
07.2021 - 09.2023

Some College (No Degree) - Finance

University of Wisconsin, La Crosse

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