Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kyle Newcombe

Manorville,NY

Summary

Detail-Orientated, innovative, customer service, and self-employed, life-coach. Who thrives in environments that promote honest self expansion, with over 10 years of customer service, retail management, and workforce experience.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Facilities and Maintenance Specialist

Planet Fitness
Riverhead, New York
09.2021 - Current
  • Used creative problem-solving skills, leadership abilities, to alleviate issues efficiently with minimal supervision.
  • Inspected, and tended to equipment regularly, and performed preventive maintenance daily, thus avoiding maintenance problems, and keeping all equipment business ready.
  • Followed safety precautions and protocol thus avoiding personal injury and ensure all cleanliness standards are satisfactory to both company, and NYS COVID prevention standard
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
  • Partnered with facility management and serve contractors to successfully complete projects within anticipated deadlines.
  • Partnered with store management to discover and deploy more effective store operations to further ensure both staff productivity, and an elevated guest experience.

Barista

Starbucks
Islandia New York, NY
07.2019 - 05.2020
  • Recommended products based on solid understanding of individual customer needs and preferences, to meet season sales targets.
  • Maintained supply levels in counter and customer areas to meet typical demands, during peak transaction periods, averaging 60 or more transactions per half hour.
  • Created wide variety of hot and cold drinks in fast paced work environment, during peak periods whilst maintaining quality customer service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment, and uphold company image.
  • Prioritized drink requests while managing interruptions, at high volume locations, to promote customer service.
  • Memorized recipes for specialty coffee beverages and seasonal offerings to meet business demands, and provide quality service to customers.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs to meet both business, and NYS Health Department requirements.

Electrician Apprentice

Artet/All-Nu Electrical Contractors
Lake Grove, NY
06.2017 - 07.2019
  • Organized, and delivered materials to troubleshoot opportunities, expedite job efficiency, and ensure jobs are completed per contractor deadlines.
  • Increased job knowledge by participating in educational opportunities and reading technical and regulation publications, through provided training courses, to reinforce on the job training.
  • Connected appropriate parts and units to deliver power to audio and visual equipment, signaling devices and heating, air conditioning, and lighting systems.
  • Reviewed on site drawings, wiring diagrams, blue-prints, flow charts and schematics, of project requirements, to ensure proper parts are being ordered.
  • Maintained Records of Invoices, and material receipts to project loss profit, and ensure higher overhead profits for the contractor.
  • Worked with Journeyman Electrician to troubleshoot opportunities ahead of time, to promote steady and operations.
  • Maintained Job Site inventory, daily to ensure all contractor equipment is secure and all inventory is accounted for.

Law Clerk

Vecere & Travaglia LLP
Lake Grove, NY
05.2016 - 06.2017
  • Created and prepared legal drafts by organizing and assembling information for legal documents and forms, including declarations, discovery requests and complaints.
  • Supported legal team by analyzing hundreds of client files case documents, medical evidences, and court decisions, to ensure clients are receiving both medical and financial benefits, per Judge's dictation.
  • Assisted attorneys with case organization and administrative tasks. to bring closure to claimants cases, and build firm profits.
  • Promoted firm growth by referring clients to attorneys, and meeting with clients to review cases to prior to trial to expedite onboarding.

Assistant Manager

Skechers
Riverhead, New York
04.2015 - 05.2017
  • Completed regular inventory counts to verify stock levels, whilst address discrepancies to decrease Loss Profit.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service, to grow sales and deepen brand loyalty.
  • Planned team-building exercises to increase employee performance and job satisfaction, amongst employees to ensure welcoming shopper experience.
  • Exceeded sales goals, on weekly, monthly, and quarterly basses, to ensure annual fiscal growth target of 15% was met.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Increased sales revenues by promoting complementary products and educating both staff and customers about store promotions, and memberships that deepen brand loyalty.

Assistant Manager

Starbucks
Riverhead, New York
04.2008 - 05.2015
  • Led Eastern District in Product Variance, and PNL of less than 5%by completing regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Exceeded sales goals, quarterly and annually by 30% and more by meet sales targets, and overseeing store operations during peak periods.
  • Planned team-building exercises, schedules, and protocols, whilst driving partner incentive programs to increase employee performance & morale.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies, and ensure financial accuracy.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies, and special training for promotional items.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands, to ensure efficient, and memorable service.

Education

Associate of Arts - Liberal Arts/ Philosophy

Suffolk County Community College
Selden, NY
05.2014

High School Diploma -

Eastport-South Manor Junior Senior High School
Manorville, NY
06.2005

Skills

  • Over 10 years of customer service experience
  • Relationship building with both employees and customers
  • Producing safe and quality driven experiences for customers through workplace maintenance and upkeep
  • Inventory Management and Financial Acumen experience
  • Stock experience for both front of house efficiency
  • Supervisor, management, and leadership Experience across multiple jobs
  • Self Employed & Certified Life Coach, passionate about self development
  • Years of innovative problem solving, and trouble-shooting business operations

Certification

  • Certified Life & Performance Coach
  • Certified Spiritual Development Consultant
  • Certified Mindfulness & Meditation Instructor
  • Certified TEFL Instructor

Timeline

Facilities and Maintenance Specialist

Planet Fitness
09.2021 - Current

Barista

Starbucks
07.2019 - 05.2020

Electrician Apprentice

Artet/All-Nu Electrical Contractors
06.2017 - 07.2019

Law Clerk

Vecere & Travaglia LLP
05.2016 - 06.2017

Assistant Manager

Skechers
04.2015 - 05.2017

Assistant Manager

Starbucks
04.2008 - 05.2015

Associate of Arts - Liberal Arts/ Philosophy

Suffolk County Community College

High School Diploma -

Eastport-South Manor Junior Senior High School

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Kyle Newcombe