KYLE N. FLOWERS
Carson,CA
Summary
I would enjoy working in a position that will allow me to service the community while representing the company and myself. My experience below details that I am a great asset to your company.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Security Operations Center Supervisor
Inter-Con Security Systems Inc.
09.2024 - Current
- Coordinated with other department supervisors to achieve a smooth workflow across all areas of the center.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Implemented quality control measures to ensure the highest level of service for clients.
- Hired, managed, developed and trained staff, established and monitored goals.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
- Served as a liaison between employees and upper management, fostering open communication channels that ultimately resulted in improved overall center performance.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback for career development purposes.
SOC ANALYST
INTER-CON SECURITY SYSTEMS
03.2023 - 09.2024
- Track and update incidents and requests based on client’s updates and analysis results.
- Develop new signatures and correlated searches based on a variety of requirements;
- Document work within a security operations ticketing system;
- Identify data sources and analytics for inclusion into SIEM
- Manage and administer a SIEM, develop reports and other capabilities to support the needs of our clients;
- Security test and evaluation
- Development of security policies, processes and procedure
- Development and delivery of presentations
- STIG/Checklist auditing
- Security monitoring, analysis and incident response
- Workload estimating
- Tracking, and reporting of security patch/upgrade implementation
- Conducting security audits
- Scheduling, execution and tracking of vulnerability remediation activities
- Information gathering, port and vulnerability scanning and analysis according to policy
- Skills
- Work exceptionally in a fast-paced environment
- Exceptional verbal and written communication skills
- Proven presentation and facilitation skills
- Ability to write reports and correspondence
- Consistently demonstrated strong attention to detail and accuracy
- PC literate and proficient with Microsoft Word, Excel, PowerPoint and Outlook
SAFETY COORDINATOR
JBT AEROTECH AIRPORT SERVICES
03.2015 - 03.2023
- Coordinates and conducts safety training
- Manages and keeps employee safety documentation
- Develops and communicates daily safety “toolbox” topics
- Conducts daily/weekly/monthly safety audits
- Develops and implements training documentation
- Manage SQD Board to track daily and monthly activity
- Implement new monthly Job Hazard Analysis and update them yearly
- Assists the safety leadership team with follow-up
- Conducts and communicates post-accident investigations and reporting
- Documents and communicates property damage reports
- Manages action log of safety improvements
- Tracks weekly injuries including near misses
- Input safety Behavioral Base Safety Observations & Near Miss documents in CMMS database
- Keep track of the chemical inventory onsite
- Develop and revise safety policies, including Illness and Injury Prevention Program (IIPP), procedures, guidelines, and training programs to ensure compliance with federal, state, and local rules, regulations, and departmental safety directives
- Other duties as required and assigned
- Skills
- Exceptional verbal and written communication skills
- Ability to develop and proof training materials
- Proven presentation and facilitation skills
- Ability to write reports and correspondence
- OSHA30 Certified
- PC literate and proficient with Microsoft Word, Excel, PowerPoint and Outlook
LEAD CONTROL ROOM OPERATOR
JBT AEROTECH AIRPORT SERVICES
05.2012 - 03.2015
- Trained new hires
- Provide vigilant monitoring of the operational status of the BHS and dispatch appropriate personnel of any system jams, alerts, alarms, faults, malfunctions, and/or outages.
- Responsible for conducting contingency plans in critical situations
- Ability to understand the physical system layout and associated controls functionality in order to efficiently manage the daily baggage in and out flow.
- Monitor the conveyor line baggage flow and balance, laser arrays statistics, make-up assignments and overall system statistical reports.
- Respond to operation inquiries, complaints and issues interfacing directly with the user Airlines, Airport, TSA, and other stakeholders.
- Oversee the CMMS database including work order entry duties and other associated responsibilities including generate, develop, process, review, and distribute reports.
- Manage SDQC Board to track daily and monthly activity
- Conduct daily meetings with my team
- Assisted technicians with baggage jams
- Assisted technicians with maintenance work when needed.
- Skills
- Two-way communication systems
- Incident management response techniques and municipality and area traffic management organizations
- Radio and telecommunications experience
- Industrial safety
- PC literate and proficient with Microsoft Word, Excel, PowerPoint and Outlook
CONTROL ROOM OPERATOR
JBT AEROTECH AIRPORT SERVICES
10.2010 - 05.2012
- Provide vigilant monitoring of the operational status of the BHS and dispatch appropriate personnel of any system jams, alerts, alarms, faults, malfunctions, and/or outages.
- Ability to understand the physical system layout and associated controls functionality in order to efficiently manage the daily baggage in and out flow.
- Monitor the conveyor line baggage flow and balance, laser arrays statistics, make-up assignments and overall system statistical reports.
- Respond to operation inquiries, complaints and issues interfacing directly with the user Airlines.
- Oversee the CMMS database including work order entry duties and other associated responsibilities including generate, develop, process, review, and distribute reports.
- Assisted technicians with baggage jams
- Skills
- Two-way communication systems
- Incident management response techniques and municipality and area traffic management organizations
- Radio and telecommunications experience
- Industrial safety
- PC literate and proficient with Microsoft Word, Excel, PowerPoint and Outlook
CUSTOMER SERVICE REPRESENTATIVE
U-HAUL
11.2008 - 12.2010
- Assist customers inside and outside U-Haul Center with U-Haul products & services
- Use smartphone-based U-Scan technology to manage rentals and inventory
- Move and hook up U-Haul trucks and trailers
- Clean and inspect equipment on the lot including checking fluid levels
- Answer questions and educate customers regarding products and services
- Prepare rental invoices and accept equipment returned from rental
- Skills
- Two-way communication systems
- Incident management response techniques and municipality and area traffic management organizations
- Radio and telecommunications experience
- Industrial safety
- PC literate and proficient with Microsoft Word, Excel, PowerPoint and Outlook
RAMP AGENT
SWISSPORT
03.2006 - 11.2008
- Marshall aircraft during arrival and departure
- Unload passenger luggage and air cargo, bulk and/or containers/pallets, onto carts and/or dollies
- Unload wheelchairs and child strollers and deliver to designated location
- Provide special handling of luggage/cargo as required/directed
- Deliver passenger luggage to claim area and unload onto conveyor system
- Deliver air cargo to appropriate recipient
- Drive and/or operate ground support equipment to include tow tractors, tow bars, belt loaders, container loaders, baggage tugs, water/lavatory service trucks, aircraft ground power units, aircraft air start units, air stairs, aircraft de-icing units, baggage carts, cargo dollies and passenger vans.
- Collect and load mail, live animals, wheelchairs and child strollers onto aircraft
- Service aircraft water and lavatories
- Inspect ramp areas adjacent to gate and aircraft for debris and remove/dispose of when found.
- Report all equipment malfunctions to the appropriate supervisor/manager
- Comply with all federal, state, municipal, airport authority and carrier security requirements
- Other duties as assigned
- Skills
- Radio and telecommunications experience
- Industrial safety
- Good communication skills
- Able to lift equipment up to 70 pounds
SECURITY GUARD
SECURITAS
07.2004 - 03.2006
- Presents losses and damage by reporting irregularities and informs violators of policy and procedures.
- Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points.
- Investigates security breaches, incidents, and other alarming behavior.
- Controls traffic by directing drivers.
- Completes reports by recording observations, information, occurrences, and surveillance activities.
- Interviews witnesses and obtains signatures as needed.
- Maintains environment by monitoring and setting building and equipment controls.
- Maintains the organization’s stability and reputation by complying with legal requirements.
- Ensures operation of equipment by completing preventive maintenance requirements.
- Contributes to team effort by accomplishing related results as needed
- Skills
- Troubleshooting
- Computer skills
- Strong interpersonal, verbal, and written communication skills
- Excellent sense of judgment
- Can stay alert at all times
Education
CERRITOS COLLEGE
01.2005
HIGH SCHOOL DIPLOMA - undefined
CARSON HIGH SCHOOL
01.2004
Skills
- Workplace safety
- Team management
- Recruitment and hiring
- Creative solutions
- Employee engagement
- Goal oriented
- Staff discipline
- CMMS Software experience
- Task delegation
Certification
- OSHA 30 CERTIFIED (2015)
- FORKLIFT COMPANY CERTIFIED (2015)
- BOOM-LIFT COMPANY CERTIFIED (2015)
- SCISSOR-LIFT COMPANY CERTIFIED (2015)
Timeline
Security Operations Center Supervisor
Inter-Con Security Systems Inc.
09.2024 - Current
SOC ANALYST
INTER-CON SECURITY SYSTEMS
03.2023 - 09.2024
SAFETY COORDINATOR
JBT AEROTECH AIRPORT SERVICES
03.2015 - 03.2023
LEAD CONTROL ROOM OPERATOR
JBT AEROTECH AIRPORT SERVICES
05.2012 - 03.2015
CONTROL ROOM OPERATOR
JBT AEROTECH AIRPORT SERVICES
10.2010 - 05.2012
CUSTOMER SERVICE REPRESENTATIVE
U-HAUL
11.2008 - 12.2010
RAMP AGENT
SWISSPORT
03.2006 - 11.2008
SECURITY GUARD
SECURITAS
07.2004 - 03.2006
HIGH SCHOOL DIPLOMA - undefined
CARSON HIGH SCHOOL
CERRITOS COLLEGE
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