Kyle Nguyen
Denver,CO
Summary
Service-oriented Assistant Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
7
7
years of professional experience
Work History
Assistant Director for Dining Services
Compass Group USA
Centennial, CO
08.2022 - Current
- Developed and managed a team of 10 employees to ensure efficient operations of the organization.
- Coordinated financial activities, budgeting and forecasting for assigned departments.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Created and maintained reports on operational performance metrics.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Analyzed data from multiple sources to identify trends and develop strategies for improvement.
Server
BOSS
Orange, CA
01.2022 - 03.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
Electrical Mechanical Engineer (Nuclear)
United States Navy, USN
Goose Creek, SC
08.2020 - 08.2021
- Developed and tested mechanical components to ensure proper functioning.
- Performed calculations to determine load capacities, material stresses, deflections.
- Created detailed drawings using AutoCAD software for parts fabrication and assembly.
- Assisted with troubleshooting existing designs to identify potential issues or areas of improvement.
- Collaborated with other departments on new product designs from concept to completion.
- Generated technical reports summarizing findings from experiments or simulations conducted.
General Manager
Compass Group USA
Washington, DC
06.2017 - 10.2019
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Oversaw product development initiatives from concept through completion stages.
Education
MBA - Business Administration And Finance
Keller Graduate School of Management
Westminster, CO12-2025
BBA - Certificates of Wine And Hospitality & Management
Culinary Institute of America
Hyde Park, NY04-2017
Skills
- Business Development
- Project Management
- Account Management
- Expense Control
- Operations Oversight
- Workflow Planning
- Service Quality Improvement
- Schedule Management
- Staff Supervision
- Vendor Sourcing
- Customer Retention
- Financial Administration
- Business Administration
- Sales
- P&L Management
- Quality Management
- Staff Development
- Succession Planning
Timeline
Assistant Director for Dining Services
Compass Group USA
08.2022 - Current
Server
BOSS
01.2022 - 03.2023
Electrical Mechanical Engineer (Nuclear)
United States Navy, USN
08.2020 - 08.2021
General Manager
Compass Group USA
06.2017 - 10.2019
MBA - Business Administration And Finance
Keller Graduate School of Management
BBA - Certificates of Wine And Hospitality & Management
Culinary Institute of America
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