Lucus Pitcher
Marion,IA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level automotive tech position. Ready to learn, help everywhere I can, and make myself and everyone around me better by utilizing all my resources.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Lead Trainer
Wal-Mart Supercenter
07.2021 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate of Arts - Automotive Technology
Kirkwood Community College
Cedar Rapids, IA05.2025
High School Diploma -
Linn-Marr High School
Marion, IA06.2023
Skills
- Team leadership and supervision
- Opening and closing procedures
- Orientation and Onboarding
- Technical knowledge
- Continuous Development
- Staff education and training
- Decision-Making
- Equipment Maintenance
- Coaching and Mentoring
- Critical Thinking
Certification
- SOME MECHANIC CERTIFICATION HERE - 2023-2024
Timeline
Team Lead Trainer
Wal-Mart Supercenter
07.2021 - Current
Associate of Arts - Automotive Technology
Kirkwood Community College
High School Diploma -
Linn-Marr High School