Summary
Overview
Work History
Education
Skills
Timeline

Kyle Nolan

Antelope,CA

Summary

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied users. Excellent instructional and problem-solving skills reduce concerns related to new technology.

Overview

9
9
years of professional experience

Work History

IT Support Specialist

Bayside Covenant Church
Granite Bay, CA
01.2023 - Current
  • Offered new users training to reduce frustration and improve user satisfaction.
  • Assisted users in identifying issues and explained solutions to restore service and functionality.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Used ticketing systems to manage and process support actions and requests.
  • Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.

Project Coordinator

SonRay Constsruction
Rocklin, CA
08.2022 - 01.2023
  • Managed active project statuses while navigating a matrix of teams to ensure all aspects of the project were completed punctually
  • Used advanced Excel skills to ensure all formulas were correctly calculated on job takeoffs and contacted builders and project managers to procure all relevant project information
  • Managed an entire spreadsheet, keeping track of all submitted bids, invites, losses, awards, and information regarding each status
  • Ensured scheduling and shipping were completed if another team member was absent and remained flexible to move from task to task expediently and concisely
  • Ran a monthly revenue meeting with company ownership pointing out where we needed to place our focus and opportunities present that we could leverage
  • Documented and tracked all decisions taken during each revenue meeting and organized the documented information accordingly
  • Reduced manual tasks, identified time-saving methods, and implemented process improvements consistently.

Retail Sales Associate

T-Mobile
Roseville, CA
03.2014 - 07.2022
  • Ensured all sales quotas were met and exceeded each quarter
  • Generated an average of 50% more sales per day than the weekly quota
  • Provided customers with product and service information, answered inquiries and resolved complaints promptly
  • Increased customer loyalty and satisfaction scores by 15%, resulting in an additional 20% in revenue and a very high retention rate for repeat customers
  • Operated cash registers and other sales-related equipment efficiently, with no errors
  • Established solid and lasting customer relationships and promoted repeat business and referrals.

Education

Diploma of General Education -

Center High School, Antelope, CA
2013
GPA: 4.0

Skills

  • Industry Skills:
  • Proficiency around Azure, Active Directory, Office365, Gsuite, Mosyle MDM, GrandStream VOIP, Connectwise RDP, Network wiring and infrastructure, Observium, Ruckus, and a large plethora of Ticketing systems including: Monday, TicketSpice, Rezolve, etc
  • Proficiency with Excel, Customer Service, Customer Retention, Cross-Team Communication, Time-Management, Problem Solving, and Critical Thinking

Timeline

IT Support Specialist - Bayside Covenant Church
01.2023 - Current
Project Coordinator - SonRay Constsruction
08.2022 - 01.2023
Retail Sales Associate - T-Mobile
03.2014 - 07.2022
Center High School - Diploma of General Education,
Kyle Nolan