Kyle Nolan

Antelope,CA

Summary

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied users. Excellent instructional and problem-solving skills reduce concerns related to new technology.

Overview

years of professional experience

Work History

IT Support Specialist

Bayside Covenant Church

Granite Bay, CA

01.2023 - Current

Offered new users training to reduce frustration and improve user satisfaction.
Assisted users in identifying issues and explained solutions to restore service and functionality.
Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
Used ticketing systems to manage and process support actions and requests.
Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.

Project Coordinator

SonRay Constsruction

Rocklin, CA

08.2022 - 01.2023

Managed active project statuses while navigating a matrix of teams to ensure all aspects of the project were completed punctually
Used advanced Excel skills to ensure all formulas were correctly calculated on job takeoffs and contacted builders and project managers to procure all relevant project information
Managed an entire spreadsheet, keeping track of all submitted bids, invites, losses, awards, and information regarding each status
Ensured scheduling and shipping were completed if another team member was absent and remained flexible to move from task to task expediently and concisely
Ran a monthly revenue meeting with company ownership pointing out where we needed to place our focus and opportunities present that we could leverage
Documented and tracked all decisions taken during each revenue meeting and organized the documented information accordingly
Reduced manual tasks, identified time-saving methods, and implemented process improvements consistently.

Retail Sales Associate

T-Mobile

Roseville, CA

03.2014 - 07.2022

Ensured all sales quotas were met and exceeded each quarter
Generated an average of 50% more sales per day than the weekly quota
Provided customers with product and service information, answered inquiries and resolved complaints promptly
Increased customer loyalty and satisfaction scores by 15%, resulting in an additional 20% in revenue and a very high retention rate for repeat customers
Operated cash registers and other sales-related equipment efficiently, with no errors
Established solid and lasting customer relationships and promoted repeat business and referrals.

Education

Diploma of General Education -

Center High School, Antelope, CA

2013

GPA: 4.0

Skills

Industry Skills:
Proficiency around Azure, Active Directory, Office365, Gsuite, Mosyle MDM, GrandStream VOIP, Connectwise RDP, Network wiring and infrastructure, Observium, Ruckus, and a large plethora of Ticketing systems including: Monday, TicketSpice, Rezolve, etc

Proficiency with Excel, Customer Service, Customer Retention, Cross-Team Communication, Time-Management, Problem Solving, and Critical Thinking

Timeline

IT Support Specialist - Bayside Covenant Church

01.2023 - Current

Project Coordinator - SonRay Constsruction

08.2022 - 01.2023

Retail Sales Associate - T-Mobile