Kyle Norton
West Boylston,MA
Summary
Dependable and customer-focused professional with experience in high-volume operational and client-facing environments. Strong background in intake coordination, system documentation, and performance-based workflows. Comfortable working in goal-driven settings where organization, follow-up, and attention to detail support occupancy and revenue objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Amazon
10.2025 - Current
- Process up to 2,400 units per shift in a high-volume fulfillment environment while meeting productivity and accuracy benchmarks.
- Utilize scanning systems to ensure precise inventory tracking and order fulfillment.
- Support packing and staging operations to maintain on-time outbound performance.
- Perform consistently in a structured, metrics-driven overnight setting.
Operations Coordinator
Central Lab Partner
01.2021 - 07.2024
- Recorded and processed 500+ laboratory samples weekly, ensuring accurate system entry and documentation.
- Coordinated vendor communication within Laboratory Information Systems (LIS) to maintain workflow integrity and data accuracy.
- Managed high-volume administrative intake and digital recordkeeping to support compliance and operational continuity.
- Maintained precise documentation standards in a regulated environment.
Service Desk Supervisor
Price Chopper Golub
06.2017 - 09.2020
- Supervised front desk operations in a high-traffic retail environment.
- Assisted customers with inquiries and issue resolution while maintaining professional service standards.
- Managed multi-line phone systems and supported daily transactional operations.
- Oversaw cash accountability across checkout stations.
Education
Associate of Science - Biology
Quinsigamond Community College
Worcester, MA05-2025
Skills
- Lead Follow-Up
- Problem-solving
- Appointment Coordination
- Professional Phone Communication
- Conflict Resolution
- Documentation Accuracy
- Workflow Management
- Microsoft Office & Excel
- Metrics-Driven Performance
- Financial Record Tracking
- Supply ordering
Certification
Intuit Bookkeeping Certification — Intuit, 2025
- Completed training in financial recordkeeping, account reconciliation, and transaction tracking.
- Developed working knowledge of revenue documentation and ledger accuracy applicable to rent tracking and lease administration.
Timeline
Warehouse Associate
Amazon
10.2025 - Current
Operations Coordinator
Central Lab Partner
01.2021 - 07.2024
Service Desk Supervisor
Price Chopper Golub
06.2017 - 09.2020
Associate of Science - Biology
Quinsigamond Community College