Kyle O'Brian
Raleigh,NC
Summary
Dynamic leader with a proven track record, enhancing operational efficiency and spearheading revenue growth. Expert in operations management and workforce coordination, with a flair for fostering client relations and talent development. Recognized for exceptional leadership and strategic initiatives, achieving the Best Bottom-line Percentage Award. Skilled in exceeding budget expectations and maintaining high client satisfaction. OSHA 10 certified.
Overview
13
13
years of professional experience
Work History
Branch Manager
Staff Zone
Raleigh, NC
10.2013 - 12.2021
- Directed all aspects of branch operations, including personnel management, payroll, recruiting, dispatching, and employee supervision.
- Managed daily logistics, assigning 100+ workers to various job sites, arranging transport to and from, and fulfilling project needs using creative problem solving.
- Implemented strategies that optimized workflows, increasing operational efficiency.
- Enhanced recruitment and onboarding processes, improving quality and reducing turnover.
- Managed credit and collections, providing guidance to office manager as needed.
- Conducted regular job site visits and safety reviews with a goal of 0% incident rate.
- Collaborated with regional leadership to execute initiatives and increased branch revenue in the millions, exceeding revenue budget each year pre-pandemic.
- Delivered exceptional customer service and proactive client engagement, maintaining a high client satisfaction rate and fostering long-term partnerships.
- Trained branch managers.
- Awarded 2017 Best Bottom-line Percentage and Best Performing Branch in 2019, 2018, 2016, and 2015.
Unit Sales Manager
Foundation Financial Group
Raleigh, NC
03.2012 - 09.2013
- Managed, trained, and developed marketing team to gather loan applications.
- Assessed financial benefits for clients and sold them the optimal loan program.
- Conducted training sessions to prepare individuals for the national licensing exam.
- Earned multiple Top Sales and Excellence Awards.
Assistant General Manager
Applebee's Grill & Bar
Raleigh, NC
07.2008 - 02.2012
- Managed all operational and financial aspects of the restaurant.
- Created a safe and sanitary environment while following all policies and standards.
- Effectively scheduled associates to meet sales demands.
- Fulfilled the role of the General Manager in their absence.
- Coordinated training & development program with trainers.
- Managed all front of house employee hiring, orientation, and training.
Education
BBA - Management
Radford University
Radford, VA05-2008
Skills
Operations Management – Expertise overseeing branch operations, optimizing workflows, and implementing strategic initiatives to improve efficiency and productivity
Workforce Coordination & Logistics – Skilled in managing daily logistics, including dispatching, transportation, and fulfilling client project needs
Leadership & Talent Development – Strong background in personnel management, recruiting, training branch managers, and enhancing onboarding processes to improve workforce quality and retention
Client Relations & Revenue Growth – Proven ability to drive revenue growth, exceed budget expectations, maintain high client satisfaction, and foster long-term partnerships through proactive engagement
Timeline
Branch Manager
Staff Zone
10.2013 - 12.2021
Unit Sales Manager
Foundation Financial Group
03.2012 - 09.2013
Assistant General Manager
Applebee's Grill & Bar
07.2008 - 02.2012
BBA - Management
Radford University