Summary
Overview
Work History
Education
Skills
Timeline
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Kyle O'Brian

Raleigh,NC

Summary

Dynamic leader with a proven track record, enhancing operational efficiency and spearheading revenue growth. Expert in operations management and workforce coordination, with a flair for fostering client relations and talent development. Recognized for exceptional leadership and strategic initiatives, achieving the Best Bottom-line Percentage Award. Skilled in exceeding budget expectations and maintaining high client satisfaction. OSHA 10 certified.

Overview

13
13
years of professional experience

Work History

Branch Manager

Staff Zone
10.2013 - 12.2021
  • Directed all aspects of branch operations, including personnel management, payroll, recruiting, dispatching, and employee supervision.
  • Managed daily logistics, assigning 100+ workers to various job sites, arranging transport to and from, and fulfilling project needs using creative problem solving.
  • Implemented strategies that optimized workflows, increasing operational efficiency.
  • Enhanced recruitment and onboarding processes, improving quality and reducing turnover.
  • Managed credit and collections, providing guidance to office manager as needed.
  • Conducted regular job site visits and safety reviews with a goal of 0% incident rate.
  • Collaborated with regional leadership to execute initiatives and increased branch revenue in the millions, exceeding revenue budget each year pre-pandemic.
  • Delivered exceptional customer service and proactive client engagement, maintaining a high client satisfaction rate and fostering long-term partnerships.
  • Trained branch managers.
  • Awarded 2017 Best Bottom-line Percentage and Best Performing Branch in 2019, 2018, 2016, and 2015.

Unit Sales Manager

Foundation Financial Group
03.2012 - 09.2013
  • Managed, trained, and developed marketing team to gather loan applications.
  • Assessed financial benefits for clients and sold them the optimal loan program.
  • Conducted training sessions to prepare individuals for the national licensing exam.
  • Earned multiple Top Sales and Excellence Awards.

Assistant General Manager

Applebee's Grill & Bar
07.2008 - 02.2012
  • Managed all operational and financial aspects of the restaurant.
  • Created a safe and sanitary environment while following all policies and standards.
  • Effectively scheduled associates to meet sales demands.
  • Fulfilled the role of the General Manager in their absence.
  • Coordinated training & development program with trainers.
  • Managed all front of house employee hiring, orientation, and training.

Education

BBA - Management

Radford University
Radford, VA
05-2008

Skills

    Operations Management – Expertise overseeing branch operations, optimizing workflows, and implementing strategic initiatives to improve efficiency and productivity

    Workforce Coordination & Logistics – Skilled in managing daily logistics, including dispatching, transportation, and fulfilling client project needs

    Leadership & Talent Development – Strong background in personnel management, recruiting, training branch managers, and enhancing onboarding processes to improve workforce quality and retention

    Client Relations & Revenue Growth – Proven ability to drive revenue growth, exceed budget expectations, maintain high client satisfaction, and foster long-term partnerships through proactive engagement

Timeline

Branch Manager

Staff Zone
10.2013 - 12.2021

Unit Sales Manager

Foundation Financial Group
03.2012 - 09.2013

Assistant General Manager

Applebee's Grill & Bar
07.2008 - 02.2012

BBA - Management

Radford University

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Kyle O'Brian