Summary
Overview
Work History
Education
Skills
References
Timeline
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Kyle O'Brien

Brooklyn,NY

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

7
7
years of professional experience

Work History

Restaurant Host

Westvillenyc
New York, NY
12.2023 - 09.2024
  • Greeted guests upon arrival and escorted them to their tables.
  • Assigned seating arrangements for parties of varying sizes, ensuring all guests were comfortable.
  • Answered inquiries regarding menu items, restaurant services, and special events or promotions.
  • Maintained a clean and organized dining area by removing used dishes, resetting tables, and sanitizing surfaces.
  • Provided excellent customer service by taking orders accurately and promptly delivering food to customers' tables.
  • Managed waitlists during peak hours; monitored incoming reservations via phone calls or online applications.

Restaurant Server

Pub Americana
Melbourne, FL
12.2021 - 09.2023
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Provided exceptional service to high volume of daily customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Checked back with guests periodically to ensure satisfaction with food and service.

Restaurant Team Member

Pizza Head
St. Louis, MO
12.2018 - 12.2021
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Rotated inventory to reduce waste and optimize freshness.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Provided exceptional service to high volume of daily customers.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Prepared variety of foods according to exact instructions and recipe specifications.

Room Service Server

Doubletree By Hilton
St Louis, MO
12.2017 - 12.2018
  • Checked all orders prior to delivering them to guest rooms for accuracy and quality control purposes.
  • Supported team members during peak times by taking additional orders or helping out with food preparation tasks.
  • Addressed food complaints with kitchen staff and promptly served replacement menu items.
  • Delivered pleasant guest experiences with friendly service and caring demeanor.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Prepared silverware roll-ups, took out trash and washed dishes.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.

Education

Associate of Arts -

Eastern Florida State College
Cocoa, FL
12-2023

High School Diploma -

Lindbergh High School
Saint Louis, MO
05-2015

Skills

  • Menu Memorization
  • Point of Sale (POS) System Operations
  • High-Volume Dining
  • Guest Relations Management
  • Quality Control
  • Dining Customer Service
  • Order Accuracy
  • Service Prioritization

References

References available upon request.

Timeline

Restaurant Host

Westvillenyc
12.2023 - 09.2024

Restaurant Server

Pub Americana
12.2021 - 09.2023

Restaurant Team Member

Pizza Head
12.2018 - 12.2021

Room Service Server

Doubletree By Hilton
12.2017 - 12.2018

Associate of Arts -

Eastern Florida State College

High School Diploma -

Lindbergh High School

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Kyle O'Brien