Summary
Work History
Education
Skills
Timeline
Generic

Lisa Rienzi-Ogden

Longview ,WA

Summary

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in in-home settings providing guidance and encouragement to patients through physical and emotional support. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities and dementia with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities. Compassionate caregiver (CNA in training) possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in Caregiving. Collaborative team player with strong clinical and interpersonal skills. Available 40+ hours per week, weekends and evenings.

Work History

Caregiver

Ullmann Family Homes
04 2024 - Current
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted patients with self-administered medications.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.

Customer Service Cashier

Sinclair Gas Station
08 2022 - 04 2024
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Met customer service goals and exceeded customer expectations.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

General -

Hesperia High School
08.1989

Microsoft A+ - Computer Hardware

Computer Institute of Technology
07.2001

CNA Classes - Certified Nursing Assisant

Longview CNA school
06.2024

Skills

  • Caregiver trained
  • Verbal and written communication skills
  • Patient care
  • Direct Patient Care
  • Medication Administration
  • Progress documentation
  • State regulations knowledge
  • Meal planning and preparation
  • Light cleaning
  • Cooking meals

Timeline

Caregiver

Ullmann Family Homes
04 2024 - Current

Customer Service Cashier

Sinclair Gas Station
08 2022 - 04 2024

General -

Hesperia High School

Microsoft A+ - Computer Hardware

Computer Institute of Technology

CNA Classes - Certified Nursing Assisant

Longview CNA school
Lisa Rienzi-Ogden