Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kyle OMalley

Slatersville,RI

Summary

Committed to enhancing operational efficiency and cost reduction, I possess strong leadership and problem-solving abilities. With a keen focus on streamlining operations, I utilize my independent decision-making skills and sound judgment to drive positive impact on company success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Manager

Camping World
02.2023 - Current
  • I oversee the service shop
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • My responsibilities include scheduling, dispatching, maintaining work flow for 12 technicians
  • My job entails making sure all jobs and progress are recorded correctly from tech to advisor.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Reduced turnaround time for project completion through effective resource allocation and team management.

Operations Manager

Camping World
10.2021 - 06.2022
  • I oversee the service shop
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • My responsibilities include scheduling, dispatching, maintaining work flow for 12 technicians
  • My job entails making sure all jobs and progress are recorded correctly from tech to advisor.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Reduced turnaround time for project completion through effective resource allocation and team management.

Internal Advisor

Camping World
06.2021 - 10.2021
  • Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
  • Evaluated employee performance regularly, providing constructive feedback for improvement when necessary.
  • Conducted competitive analysis to identify market trends and opportunities for growth or improvement within the organization''s niche space.
  • Advised management on critical business decisions, providing valuable insight based on extensive industry knowledge and experience.

Service Advisor

Camping World
03.2021 - 06.2021
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.

Warehouse Worker

BJ's Wholesale
11.2020 - 03.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

US Army

82ND Airborne Division
10.2014 - 01.2016
  • I served as a Medic in the 82nd Airborne Infantry.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.

Education

High school diploma -

Holy Name Catholic Highschool
Worcester, MA
06.2009

Skills

  • Logistics
  • Operations Management
  • Microsoft Word
  • Microsoft Office
  • Customer service
  • Dealership experience
  • Operations management
  • Team Leadership
  • Customer Service

Certification

Driver's License

Timeline

Operations Manager

Camping World
02.2023 - Current

Operations Manager

Camping World
10.2021 - 06.2022

Internal Advisor

Camping World
06.2021 - 10.2021

Service Advisor

Camping World
03.2021 - 06.2021

Warehouse Worker

BJ's Wholesale
11.2020 - 03.2021

US Army

82ND Airborne Division
10.2014 - 01.2016

High school diploma -

Holy Name Catholic Highschool

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Kyle OMalley