Kyle Osland
Bishop,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in various local industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Court Screener - Bailiff
Mono County Sheriff Department
Mammoth Lakes, CA
04.2018 - Current
- Patrolled court building and grounds and checked visitors and packages at entrances.
- Escorted prisoners to and from courthouse and maintained custody of prisoners during court proceedings.
- Established friendly and efficient service to customers, handled challenging situations with ease. Zero incidents during my tenure.
Manager - Race Coach
Mammoth Mountain Ski Area
Mammoth Lakes, CA
10.2014 - 10.2019
- Established clear benchmarks for performance and monitored individual and team progress.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Managed Ski Center, including staff training, customer service, and scheduling.
- Managed most successful financial year-to-date (2018), won Black Diamond Award in customer service.
Lead Pastor
The Rock Church - Icon Church
San Diego , CA
04.2000 - 08.2013
- Provided spiritual care through visitation, counseling and prayer.
- Established programs in worship, study, fellowship and service opportunities.
- Oversaw administration and management of all areas of ministry.
- Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs.
Education
Master of Arts - Theology & Ethics
Azusa Pacific University
Azusa, CA07.2005
Bachelor of Arts - Religious Studies
Horizon University
San Diego, CA04.2003
Associate of Arts - Religious Education
Horizon University
San Diego, CA10.2001
Skills
- Excellent Customer Service
- Strong Verbal & Written Communication
- Training and Development
- Leadership
- Microsoft Office (Proficient)
- Quickbooks (Proficient)
Accomplishments
Graduate PC832 California Sheriff Academy
Graduate Critical Incident Street Management: Basic (14 Contact Hours) University Maryland (2001)
Commercial B License
Completed Engineer Training Long Valley Volunteer Fire Department
Hiking, Skiing, Photography
These passions were animating reasons behind why we moved to the area and remain things that I love.
Timeline
Court Screener - Bailiff
Mono County Sheriff Department
04.2018 - Current
Manager - Race Coach
Mammoth Mountain Ski Area
10.2014 - 10.2019
Lead Pastor
The Rock Church - Icon Church
04.2000 - 08.2013
Master of Arts - Theology & Ethics
Azusa Pacific University
Bachelor of Arts - Religious Studies
Horizon University
Associate of Arts - Religious Education
Horizon University