Kyle Ottesen

• Implemented effective performance metrics, driving continuous improvement in the support team''s performance.
• Supported new product launches through seamless integration of new technologies into existing support frameworks.
• Developed and implemented training initiatives for new hires.
• Reduced ticket backlog by implementing efficient case management strategies and prioritization techniques.
• Managed escalation procedures to ensure high-priority issues were addressed promptly and effectively.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Oversaw inventory management, optimizing stock levels, and reducing waste.

• Sold 1,000 accounts personally while managing other sales reps and performance.
• Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
• Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
• Exceeded monthly sales quotas by employing persuasive communication techniques and product knowledge expertise.
• Boosted territory revenue through consistent follow-ups on leads and effective time management.
• Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.