Kyle Ouellette
Waterbury
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Roller Magic LLC
09.2015 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Preformed maintenance on all arcade equipment and vending machines.
Staff Member
Roller Magic LLC
09.2015 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Assisted with onboarding new staff members, providing orientation and support.
- Developed and improved time management and organizational skills to maximise personal productivity.
Service Desk
Stop & Shop
01.2020 - 03.2022
- Enhanced customer satisfaction by resolving service desk tickets in a timely and efficient manner.
- Enhanced customer satisfaction by promptly addressing and resolving service desk issues.
- Maintained comprehensive documentation of service desk requests, assisting in future troubleshooting and training efforts.
- Continuously sought opportunities for process improvements within the Service Desk operations, implementing changes that led to increased productivity levels among team members.
Cashier
Stop & Shop
01.2020 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Culinary, Baking & Pastry Arts
Lincoln Technical Institute
Shelton, CT09-2018
High School Diploma -
Sacred Heart High School
Waterbury, CT06-2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Task delegation
- Staff management
- Operations management
- Shift scheduling
Certification
- Culinary, Baking& Pastry Arts, Lincoln Technical Institute- September 2017 - September 2018
Languages
Portuguese
Professional Working
Spanish
Limited Working
Timeline
Service Desk
Stop & Shop
01.2020 - 03.2022
Cashier
Stop & Shop
01.2020 - 03.2022
Manager
Roller Magic LLC
09.2015 - Current
Staff Member
Roller Magic LLC
09.2015 - Current
No Degree - Culinary, Baking & Pastry Arts
Lincoln Technical Institute
High School Diploma -
Sacred Heart High School
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