Kyle Pagkatipunan

• Executed functional, regression, systems, and compatibility testing across PC, Xbox Series X|S, and Linux environments.

• Reproduced and investigated user-reported issues by isolating variables, analyzing logs, and reducing complex scenarios into actionable repro steps.

• Categorized recurring defects and quality risks to surface systemic issues and support engineering prioritization.

• Authored clear, detailed documentation enabling efficient troubleshooting, fix validation, and release readiness.

• Collaborated cross-functionally with engineers, designers, and production teams to clarify expected behavior and validate resolutions across builds.

• Adapted quickly to proprietary tools, debug workflows, and in-engine editors within a large-scale production environment.

• Contributed to QA efforts on award-winning titles including DOOM: The Dark Ages (Innovation in Accessibility, The Game Awards 2025) and Indiana Jones and the Great Circle (Adventure Game of the Year, D.I.C.E. Awards 2025).

• Credited on four shipped AAA titles, including Starfield, DOOM: The Dark Ages, and Indiana Jones and the Great Circle.

• Resolved 150+ user-reported technical issues per month by diagnosing unclear problem descriptions, reproducing failures, and identifying underlying causes.

• Documented findings and solutions clearly to support repeatable fixes and improve internal knowledge sharing.

• Communicated technical issues and resolutions effectively to non-technical users while maintaining high customer satisfaction.

• Logged, categorized, and organized high volumes of production footage to support accurate media workflows and cross-team coordination.