Kyle Patton
Leominster,MA
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Advisor
Mercedes-Benz of Burlington
Burlington, MA
03.2021 - 02.2024
- Learn and maintain complete understanding of all cars and products offered by Mercedes-Benz, as well as our competitors products. In order to be a resource for clients, staff, and management to answer all questions in regards to Mercedes-Benz vehicles.
- Effectively communicate and adapt to customers in order to understand their wants and needs, to find them the proper vehicle and advise them in an exceptional manner.
- Stay up to date with ordering timelines, production constraints, availability, and pricing.
- Effectively communicate and negotiate with customers the pricing for vehicles and explain trade values, to find an understanding and agreement on both sides to make a deal.
- Ensure cars are properly prepared for delivery on time.
- Stay in constant communication with Service, Sales, and Finance team members to ensure all steps are completed.
- Use CRM to update notes, call, text, and email for proper follow up.
- Recent Accomplishments
- Finished 1st in 9/12 months for sold units in 2022.
- Sold the most units with 176 vehicles in 2022; 32 more than the next closest Sales Advisor.
- Generated over $1.2 million dollars in front end gross for sold vehicles in 2022.
- AMG Product Expert Training
Product Specialist
Mercedes-Benz of Burlington
Burlington, MA
07.2020 - 03.2021
- Learn and memorize all the technical features of the Mercedes models old and new
- Help customers learn their new vehicle at time of delivery. Pair phone, explain infotainment system and control layout, answer any further questions they have on the vehicle.
- Help clients who come into the dealership or call over the phone regarding their vehicle or Mercedes phone application.
- Assist sales advisors with preparation of sold vehicles. Gas, submit for detail, PDIs, deliver to customers home, assist with delivery demonstration, activate customer mobile app.
Automotive Service Assistant
BMW of Shrewsbury
Shrewsbury, MA
10.2019 - 07.2020
- Greet customers entering service drive.
- Check-in all cars being serviced, scan key, print vehicle report, tag and park. Manage loaner vehicles going in and out of dealership.
- Help customers with basic automotive needs. Add coolant, oil, washer fluid, replace windshield wipers.
- Assist service advisors.
Supervisor/Server
KIMBALL FARM
Lancaster, MA
05.2014 - 11.2019
- (Server) Scoop and serve customers ice cream as well as other foods.
- Interact with fellow staff to keep ice creams and items stocked.
- Work with other scoopers in a team environment to serve customers as quickly and efficiently as possible.
- (Supervisor) Manage the server staff. Handle money, opening/closing registers, open/closing the building
- Help staff and customers with questions and complaints.
Sales Associate
OrangeTheory
Leominster, MA
01.2019 - 04.2019
- Sign up prospects for intro classes and memberships
- Demonstrate the gym setup and equipment for prospective clients.
- Sign in members for classes, send emails, texts, and calls to prospects to promote and sell memberships.
- Answered client questions regarding pricing, training, and packages. To insure they are understanding and comfortable with the memberships and classes available.
Desk Assistant
Worcester State University
Worcester, MA
01.2017 - 01.2018
- Scan students ID, sign-in guests, allowing only accounted for people inside the building.
- Check bags for alcohol and other non-allowed items.
- Communicating with Residential Staff and campus police to make sure that all residents are safe.
Lift Attendant
WACHUSETT MOUNTAIN
01.2015 - 01.2017
- Control the pace and routine of the ski lines.
- Validate every skier for a ticket or pass before being allowed on the lift.
Education
Bachelor's degree - Economics and Finance
Worcester State University
Worcester, MA01.2020
High school diploma - undefined
Leominster Senior High School
Leominster, MA05.2017
Skills
Negotiation
Accounting
Closing sales
Management
Financial Analysis
CRM systems
Technical Communication
Computer Networking
Sales negotiation
Used vehicle sales
High-end sales
Business Analysis
Customer retention
Computer skills
Pricing
Driving
Sales
Leadership
Luxury vehicle sales
Business Development
Customer service
CRM software
Analysis skills
Product demos
Phone etiquette
Communication skills
Sales Experience
Valet Parking
Microsoft Office
Certification
Driver's License
Awards
Dean's list, GPA above 3.5 as full time student, Abigail Adams Scholarship, June 2016, Advanced in English and Math on MCAS
Timeline
Sales Advisor
Mercedes-Benz of Burlington
03.2021 - 02.2024
Product Specialist
Mercedes-Benz of Burlington
07.2020 - 03.2021
Automotive Service Assistant
BMW of Shrewsbury
10.2019 - 07.2020
Sales Associate
OrangeTheory
01.2019 - 04.2019
Desk Assistant
Worcester State University
01.2017 - 01.2018
Lift Attendant
WACHUSETT MOUNTAIN
01.2015 - 01.2017
Supervisor/Server
KIMBALL FARM
05.2014 - 11.2019
Bachelor's degree - Economics and Finance
Worcester State University
High school diploma - undefined
Leominster Senior High School