Summary
Overview
Work History
Education
Skills
Hobbies
Athletic Accomplishments
Timeline
StoreManager

Kyle Pereira

Phoenix,AZ

Summary

A forward thinking team leader with skills in department operations to efficiently meet goals. Excels in a fast paced, competitive work environment that focuses on sales and customer retention. Manager with in-depth experience constantly rising through the ranks and always looking to grow individually and be challenged to take next steps. Dedicated to creating an incredible work culture by recruiting and hiring top notch associates and effectively challenging each individual to exceed expectations of the company and of themselves.

Overview

7
7
years of professional experience

Work History

Store Manager

Perry Ellis International
Tempe, AZ
02.2022 - Current
  • Recruited and built a team from the ground up. Entered the company (store) without any associates and was tasked to personally recruit, hire and train all incoming new hires.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Streamlined processing of defective and clearance items to increase productivity.
  • Generated spreadsheets detailing sales information.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Submitted orders for new inventory.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Created employee schedules to align coverage with forecasted demands.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Implemented rewards program which lead to a 45% average sign-up for home store.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Addressed and resolved strategy issues to support sales management and guide business direction.

Floor Supervisor/Assistant Manager at Van Heusen

Van Heusen Factory Outlet
Phoenix, AZ
12.2019 - 12.2021
  • Numerous first place finishes regarding sales/customer retention competitions
  • Led events/marketing strategies to retain customer attention and build repertoire with new clients
  • Developed and led in store competitions amongst team members to enhance sales which was later shared and used throughout all stores within the district
  • Created eye catching signs and banners to funnel in more foot traffic
  • Regularly assessed what promotional projects worked and how to capitalize on the ones that did
  • Utilized all holiday events in the calender year to create campaigns that would grab the attention of the customer
  • Collaborated with local high school sports teams to create team sales
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Monitored security and handled incidents calmly.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Conducted all interviews for interested applicants and potential new hires
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Planned team-building exercises/events to increase employee performance and job satisfaction.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Conducted Yearly progress report meetings with team members to ensure a consistent high level of performance
  • Created aggressive goals that needed to be met monthly and relayed that to members of the team
  • Approved all weekly payments made by company to the staff



Assistant Manager at Big 5 Sporting Goods

Big 5 Sporting Goods
Phoenix, AZ
01.2018 - 09.2019
  • Numerous first place finishes regarding sales/customer retention competitions
  • Collaborated with neighboring high schools and high school sports programs to generate team/bulk sales
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Cross-trained existing employees to maximize team agility and performance.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Propelled continuous improvements and strategically capitalized on current market trends.
  • Approved regular payroll submissions for employees.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
  • Delivered feedback to decision-makers regarding employee performance and training needs.

Manager Trainee at Big 5 Sporting Goods

Big 5 Sporting Goods
Phoenix, AZ
10.2017 - 01.2018
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Reviewed financial accounts for accuracy and resolved discrepancies.
  • Explained services and products to customers in friendly and engaging way.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Resolved escalated concerns using professionalism and understanding of facets of issue.
  • Planned and implemented team projects to accomplish objectives.
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
  • Pursued every opportunity to learn about sales at all levels and improve team member support.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Delivered training for staff development, change management and materials, process and technical controls.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Defined clear targets and objectives and communicated to other team members.
  • Developed detailed plans based on broad guidance and direction.
  • Established team priorities, maintained schedules and monitored performance.
  • Rotated merchandise and displays to feature new products and promotions.

Sales Associate at Big 5 Sporting Goods

Big 5 Sporting Goods
Phoenix, AZ
10.2014 - 10.2017
  • Possessed superior product knowledge to direct and upsell sporting items to meet sporting enthusiasts' needs.
  • Followed company standards for merchandise presentation and planograms of best apparel and equipment brands in sporting goods.
  • Maintained store displays and followed store housekeeping standards and procedures to provide assortment of sporting goods.
  • Executed brand connections with customers to promote products and meet brand sales goals.
  • Explained details regarding current store promotions, sales and special events to customers.
  • Performed recovery of sporting goods items and returned to specified department areas.
  • Interacted with customers to provide information on different features regarding apparel and sports equipment.
  • Promoted company programs for warranty sales and seasonal promotions to boost sales.
  • Ticketed items with pricing and mark-downs and restocked sales floor according to merchandising plan.
  • Achieved personal and store sales goals by applying sound customer service and sales protocol.
  • Communicated merchandise needs, pricing concerns, and operations problems to management for problem resolution.
  • Greeted customers pleasantly when each entered store and offered assistance for any buying needs.
  • Complied with loss prevention standards and audit requirements to support retail operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Prioritized helping customers over completing other routine tasks in store.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

High School Diploma -

Desert Vista High School
Phoenix, AZ
05.2014

Skills

  • Managing promotional/marketing campaigns
  • Sales growth
  • Conducting unique incentives to engage staff and customers
  • Employee performance evaluations
  • Project Management
  • Strategic planning
  • Staff Management
  • Training
  • Consulting
  • Recruiting and interviewing

Hobbies

  • Coordinated/run local concerts for small time musicians including focuses on the marketing and promotion
  • Help create social media presence for local talent throughout the state by creating long Plan of Actions/long term goals that needs to be met
  • Played Soccer since the age of 8. Played varsity soccer all 4 years of high school. Currently play in the Arizona Major Soccer League


Athletic Accomplishments

  • 2x Arizona Soccer State Runner Up
  • 4x Arizona Major League Champion


Timeline

Store Manager

Perry Ellis International
02.2022 - Current

Floor Supervisor/Assistant Manager at Van Heusen

Van Heusen Factory Outlet
12.2019 - 12.2021

Assistant Manager at Big 5 Sporting Goods

Big 5 Sporting Goods
01.2018 - 09.2019

Manager Trainee at Big 5 Sporting Goods

Big 5 Sporting Goods
10.2017 - 01.2018

Sales Associate at Big 5 Sporting Goods

Big 5 Sporting Goods
10.2014 - 10.2017

High School Diploma -

Desert Vista High School

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Kyle Pereira