Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kyle J. Pfeifer

Billings,MT

Summary

Dynamic and accomplished professional with experience overseeing sales operations of statewide business activities to maximize profitability. Versatile leader with successful history managing staff, leading operations, and serving customers. Focused on coaching employees to build skills and enhance customer experiences. Recognized for driving operational excellence and profitability. Expert in asset management and team building. In less than three years I personally and successfully established Montana's first branch of Penske Truck Leasing, leading our market from $0 in revenue to a projected $5 million in revenue for 2025. I am passionate about market expansion with a simple rule of putting people first, I foster high-performing teams and optimize processes.

Overview

6
6
years of professional experience

Work History

Branch Rental Manager

Penske Truck Leasing Co. LP
Billings, Montana
11.2022 - Current
  • In my role at Penske Truck Leasing, I successfully opened and managed the first branch in Montana, driving operational excellence and profitability.
  • I was responsible for all aspects of the branch and overseeing the entire state, from initial facility setup to team development.
  • My hands-on approach ensured a strong foundation for our market presence, leading to the training and promotion of several high-performing associates throughout our company.
  • I am the single manager overseeing the state of Montana and have oversight of operations, asset management, sales, account management, team building, and financial planning and analysis.
  • From showing up in Billings, Montana on day number one without an office, a team, internet, phones or electricity onsite, I built a branch now employing 15 employees set to eclipse $5 million in revenue for 2025.

Branch Rental Manager

Penske Truck Leasing Co. LP
Lacey, Washington
06.2022 - 11.2022
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Monitor sales staff performance to ensure that goals are met.
  • Hire, train, and evaluate personnel.
  • Develop methods and procedures to increase sales, expand markets, and promote business.
  • Direct and supervise associates.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Plan and prepare work schedules and assign associates specific duties.
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Prepare sales and inventory reports for management and budget departments.
  • Formulate pricing policies on merchandise according to profitability requirements.
  • Support location and rental customers, including rental counter activities as needed.
  • Other projects and tasks as assigned by supervisor.

Assistant Rental Manager

Penske Truck Leasing Co. LP
Everett, Washington
02.2022 - 06.2022
  • Develop consumer & commercial customer solutions to local & national accounts for many of the Fortune 500.
  • Manage our large inventory of world class and nationally recognized vehicles, balancing fleet productivity, profitability and customer satisfaction in a fast-paced and dynamic workspace.
  • Generate new business leads as well as foster existing customer relationships.
  • Ensure complete customer satisfaction in a fast-paced environment.
  • Other projects as assigned by direct supervisor.

Sales & Ops Mgmt. Trainee

Penske Truck Leasing Co. LP
Everett, Washington
06.2021 - 02.2022
  • Take care of all customers’ needs up to Penske standards.
  • Provide a positive and memorable customer experience to all.
  • Effectively operate the rental counter independently including but not limited to all its associated tasks & responsibilities, i.e., inventory management, opening, closing, reconciling, billing, ATB, managing PM’s etc.
  • Aid manager with additional projects as required.
  • Local sales calls & Local Blitzes (in-person and over the phone prospecting/customer relations).
  • Actively foster a positive and fun work environment by building relationships with colleagues and boosting morale.
  • Train, develop and build upon the knowledge base of management trainees.

Loan Originator Assistant

Loan Factory, Inc
Lynnwood, Washington
10.2020 - 04.2021
  • Follow up & respond to all customer inquiries on transactions providing superior customer service.
  • Guide each client from start to finish of the loan process, being their main point of contact along the way.
  • Assemble loan documentation as required for verification and the underwriting process in accordance with local and federal regulations. Drivers’ licenses, banking records, paystubs, account statements, credit reports, and any additional mortgage application paperwork.
  • Keep detailed organized records per state and federal law regarding each loan whether approved, unfinished, or denied.
  • Verify all loan package documentation received and report any discrepancies for possible fraud.
  • Serve as the primary liaison between clients, our branch manager, the underwriter, the loan processing team, and the assigned loan originator & coordinate any needed communication between all parties.
  • Track all given loans and ensure progress is being made from start to finish.
  • Provide various administrative support to the office such as screening calls, making call backs, prospecting for potential clients, gathering feedback from clients, booking appointments, etc.

Associate

IPFS Corporation
Bothell, Washington
07.2019 - 08.2020
  • Handle all customer concerns, inquiries, questions, and needs.
  • Manage accounts ensuring payments are collected, processed, and posted on time and all fees assessed within the guidelines of state and federal banking regulations.
  • Extensive knowledge gained regarding check processing, ACH Payment Processing, Wire Transfers etc.
  • Gained functional knowledge of banking standards and procedures pertaining to security protocols and best practices for identifying and avoiding fraudulent activity as well as how best to secure confidential data.
  • Actively communicate, keeping an open dialog with clients, colleagues & insurance agent partners.
  • Quote, recommend and sell customers various financing options for their business Insurance premiums.
  • Maintain a working relationship with insurance agent partners to ensure referral of repeat business.
  • Investigate and log report competition to our company within our insurance agent partners.

Education

Bachelor of Arts - Social Sciences Major with concentrations in Economics, Business Administration, Psychology & Philosophy

Washington State University
Pullman, WA
05.2019

Associate of Arts - Graduated with Honors, Dean's List 2014-2016

Seattle Central Community College
Seattle, WA
06.2016

Skills

  • Project management and operational excellence
  • Operational management
  • Account management and process optimization
  • Asset management
  • Sales forecasting and strategy
  • Financial analysis and performance monitoring
  • Customer relationship management
  • Market expansion and business development
  • Team building and employee training
  • Problem solving and conflict resolution

References

References available upon request.

Timeline

Branch Rental Manager

Penske Truck Leasing Co. LP
11.2022 - Current

Branch Rental Manager

Penske Truck Leasing Co. LP
06.2022 - 11.2022

Assistant Rental Manager

Penske Truck Leasing Co. LP
02.2022 - 06.2022

Sales & Ops Mgmt. Trainee

Penske Truck Leasing Co. LP
06.2021 - 02.2022

Loan Originator Assistant

Loan Factory, Inc
10.2020 - 04.2021

Associate

IPFS Corporation
07.2019 - 08.2020

Bachelor of Arts - Social Sciences Major with concentrations in Economics, Business Administration, Psychology & Philosophy

Washington State University

Associate of Arts - Graduated with Honors, Dean's List 2014-2016

Seattle Central Community College

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