Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Kyle Pitts

Overland Park

Summary

Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.

Overview

13
13
years of professional experience

Work History

Operations Supervisor

Symbia Logistics
09.2022 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.

National Account Coordinator

Husqvarna Construction Products
01.2021 - 08.2022
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
  • Efficiently resolved sales, service and account issues to maximize customer satisfaction.
  • Developed and implemented comprehensive plans to achieve designated group sales objectives consistent with overall company short- and long-term objectives.
  • Complied with policies and quality standards to maintain consistency in quality of services.
  • Conducted regular account reviews, assessing performance metrics and implementing necessary changes as needed for continued success.
  • Organized trade shows and industry events, showcasing company products and fostering valuable networking opportunities.
  • Provided exceptional customer service by addressing and resolving any issues that arose during the course of account management, upholding company reputation for quality and reliability.

Receiving Lead

Husqvarna Construction Products
01.2019 - 01.2021
  • Assists warehouse supervisor with development, implementation and maintenance of policies and procedures; ensures all established policies and procedures are followed by warehouse team.
  • Maintained working knowledge of all warehouse operations, safety programs and all required safety training for crew.
  • Trained new team members on company procedures, ensuring quick integration and productivity.
  • Worked with inventory managers and unloaders to plan deliveries.
  • Led a team of receivers, delegating tasks effectively to maintain smooth operations and meet deadlines.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Worked with vendor representatives to resolve damaged shipments and item shortages.
  • Trained in all areas of warehouse operations and is back-up to other warehouse lead roles when necessary

Shipping Lead

Husqvarna Construction Products
01.2015 - 01.2019
  • Kept team on-task and operating according to tight schedules.
  • Stayed up to date on freight and shipping practices and regulations.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Coordinated storage areas to optimize materials movements and minimize labor hours.
  • Ensured accurate documentation for all shipments, complying with company policies and regulatory requirements.

Customer Service Representative

Husqvarna Construction Products
01.2012 - 01.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Metropolitan Community College - Kansas City
Kansas City, MO

Skills

  • 13 years of working with AS400
  • Computer Concepts and Applications class taken Topics included word processing, excel, database and presentation software
  • Strong knowledge and relationship with third-party logistics "Eshipping"
  • Strong knowledge of freight vendors and their guidelines

Accomplishments

  • Certified by the state of Missouri in Hazardous Materials Awareness and Operations.
  • Forklift certified on reach truck, sit down and order picker.
  • Eagle Scout.
  • Supervised team of 30 staff members.

Additional Information

Additional Warehouse Experience

Lowe's, The Home Depot, County Beverage

Timeline

Operations Supervisor

Symbia Logistics
09.2022 - Current

National Account Coordinator

Husqvarna Construction Products
01.2021 - 08.2022

Receiving Lead

Husqvarna Construction Products
01.2019 - 01.2021

Shipping Lead

Husqvarna Construction Products
01.2015 - 01.2019

Customer Service Representative

Husqvarna Construction Products
01.2012 - 01.2015

Metropolitan Community College - Kansas City

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