Ariel Colemen
Compton,CA
Summary
Personable Customer Service professional offering experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Fashion Nova
Los Angeles, CA
09.2016 - 08.2020
- Made request policy and account changes
- Consulted with customers to evaluate needs and determine best options.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Crossfield Products
Rancho Dominquez, CA
12.2014 - 08.2016
- Achieved customer satisfaction rating of 95% within 6 months, exceeding target.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Customer Service Representative
Direct TV Call Center
Los Angeles , CA
01.2012 - 11.2014
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
High School Diploma -
King Drew High School
Los Angeles06.2010
Skills
- Sales expertise
- Complaint resolution
- International sales support
- Order Fulfillment
- Documentation and reporting
- Customer support
Timeline
Customer Service Representative
Fashion Nova
09.2016 - 08.2020
Customer Service Representative
Crossfield Products
12.2014 - 08.2016
Customer Service Representative
Direct TV Call Center
01.2012 - 11.2014
High School Diploma -
King Drew High School