Summary
Overview
Work History
Education
Skills
Timeline
Community Service
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Kyle Lemke

Kalamazoo,MI

Summary

Friendly and approachable customer service professional with experience in fast-paced retail and food service environments. Skilled at making customers feel welcome, offering helpful recommendations, and ensuring every customer has a positive experience. Passionate vinyl collector of over five years with broad and growing music knowledge spanning hip hop, jazz, alternative, R&B, and indie.

Overview

8
8
years of professional experience

Work History

Machine Operator & 2nd Shift Supervisor

SureWerx USA
03.2022 - 08.2025
  • Managed inventory and ensured materials were stocked for production needs.
  • Organized work areas to maintain efficiency and safety standards.
  • Traveled to other facilities to assist with inventory system setup and process improvements.
  • Trained and supported team members to ensure smooth workflow.
  • Adapted quickly to new systems and equipment to meet operational goals.

Team Member

Jersey Mike’s Subs
01.2018 - 01.2021
  • Provided friendly, personalized service to every customer, making them feel welcome and encouraging them to return.
  • Recommended menu items to fit customer preferences and upsold when appropriate.
  • Maintained a clean, organized workspace while working efficiently during peak hours.
  • Trained new team members in customer service techniques, store procedures, and quality standards.
  • Earned multiple Employee of the Month awards for reliability, teamwork, and customer satisfaction.
  • Assisted customers in selecting merchandise best suited to needs.

Education

Bachelor of Science - Engineering Management Technology

Western Michigan University
Kalamazoo, MI
01.2028

High School Diploma - undefined

Jacobs High School
Algonquin, IL
01.2020

Skills

  • Customer Service & Sales
  • Product Recommendations
  • Inventory Management & Stocking
  • Cash Handling & POS Systems
  • Store Organization & Merchandising
  • Team Collaboration & Training
  • Problem-Solving & Attention to Detail
  • Friendly and outgoing

Timeline

Machine Operator & 2nd Shift Supervisor

SureWerx USA
03.2022 - 08.2025

Team Member

Jersey Mike’s Subs
01.2018 - 01.2021

High School Diploma - undefined

Jacobs High School

Bachelor of Science - Engineering Management Technology

Western Michigan University

Community Service

North Star Elder Care Management, Assisted with residential moves for seniors at North Star Elder Care Management., Participated in service trips supporting community projects in Kentucky and Colorado., Volunteered with Feed My Starving Children to package meals for global distribution.